Job summary

Actively contribute to the multidisciplinary team to deliver high-quality, patient-centred care. Communicate sensitive and complex information with professionalism, empathy, tact, and diplomacy, supporting patients, families, and carers, particularly when discussing difficult or end-of-life situations. Identify and overcome communication barriers through appropriate resources, including interpreters and written or visual aids.Use effective negotiation, persuasion, and de-escalation skills to manage challenging situations, promote treatment compliance, and address conduct or performance concerns. Build strong working relationships across the multidisciplinary team to support safe, effective care and ensure clear patient handovers between healthcare professionals.Support and supervise students on placement, providing clear guidance and feedback. Collaborate with healthcare professionals to prioritise care, manage complex situations, and influence positive outcomes for patients. Maintain robust communication processes within and outside the team, contributing to or leading team meetings, ensuring key information, actions, and updates are effectively shared and implemented

Main duties of the job

The UCR/VW team aims to deliver holistic assessments and interventions to individuals who are at risk of hospital admission within their own home within 2 hours of referral to the service. The aim of the team is to enable people to stay at home, recover, and re-engage with the important aspects of their life and prevent admission to acute sectors

The post holder will work in the Urgent community response team and Virtual Wards to assist in the prevention of inappropriate hospital admissions and the facilitation of hospital discharge in line with the overall objectives of the service.

The post holder will ensure access to Urgent Health Assessments, provide and monitor short term treatment programmes at home and ensure safe discharge or referral to long term health and social care interventions. Utilising clinical expertise, clinical judgement, discretion and decision making in the development of individualised treatment.

To work in partnership with primary, secondary and other health and social care providers, to ensure patients receive appropriate investigation, intervention and treatment with minimal avoidable delays, whilst improving the quality of care.

To put the patient at the centre of all decisions, reinforcing the concept of a more streamlined patient journey, improving the quality of care.

The post holder will be expected to work within a flexible working pattern over a 7 day week 24/7 in the urgent community response team as required.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

304-9017587

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

United Kingdom

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Evidence of professional and clinical knowledge acquired through training to degree/diploma level leading to Professional registration on the appropriate part of the HCPC / NMC register i.e. (Adult / Child / Learning Disability or Mental Health)
• *Evidence of undergraduate education for newly qualified nurses / or post graduate continuing professional development for registered nurses who have post registration experience

Desirable

• *Health care management / leadership qualification
• *Mentorship / assessor training qualification

Experience

Essential

• *Substantial post registration experience working in a complex health care setting / Acute NHS care setting supervising / mentoring junior staff
• *Evidence of professional /clinical knowledge in area supplemented by specialist clinical and or managerial training and CPD
• *Can demonstrate understanding / experience / willingness to be a practice-based supervisor / assessor as detailed in the Nursing & Midwifery Council ( NMC ) standards for student supervision and assessment
• *Professional portfolio which demonstrates continuing professional development, evidence of ability to maintain professional registration
• *Relevant and recent clinical experience within the speciality /acute care setting, including the supervision /education of junior staff
• *Experience of mentoring undergraduate students
• *Evidence of ability to lead /coordinate a shift /area of department
• *Experience in learning from incidents /complaints and supporting changes in practice.
• *Demonstrable ability, experience, passion in the following:
• oLeadership
• oTeam Building
• oManaging resources
• oTime management
• oRole modelling
• oChange management / clinical developments
• oClinical governance
• oAudit and research
• oWorkforce planning / management
• oNHS policy and political awareness

Additional Criteria

Essential

• *Ability to work flexible shift pattern, where required to include rotation today /night duty and unsocial hours according to service need

Person Specification Qualifications Essential *Evidence of professional and clinical knowledge acquired through training to degree/diploma level leading to Professional registration on the appropriate part of the HCPC / NMC register i.e. (Adult / Child / Learning Disability or Mental Health) *Evidence of undergraduate education for newly qualified nurses / or post graduate continuing professional development for registered nurses who have post registration experience Desirable *Health care management / leadership qualification *Mentorship / assessor training qualification Experience Essential *Substantial post registration experience working in a complex health care setting / Acute NHS care setting supervising / mentoring junior staff *Evidence of professional /clinical knowledge in area supplemented by specialist clinical and or managerial training and CPD *Can demonstrate understanding / experience / willingness to be a practice-based supervisor / assessor as detailed in the Nursing & Midwifery Council ( NMC ) standards for student supervision and assessment *Professional portfolio which demonstrates continuing professional development, evidence of ability to maintain professional registration *Relevant and recent clinical experience within the speciality /acute care setting, including the supervision /education of junior staff *Experience of mentoring undergraduate students *Evidence of ability to lead /coordinate a shift /area of department *Experience in learning from incidents /complaints and supporting changes in practice. *Demonstrable ability, experience, passion in the following: oLeadership oTeam Building oManaging resources oTime management oRole modelling oChange management / clinical developments oClinical governance oAudit and research oWorkforce planning / management oNHS policy and political awareness Additional Criteria Essential *Ability to work flexible shift pattern, where required to include rotation today /night duty and unsocial hours according to service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)