Job summary

North West Ambulance Service is looking to recruit a part-time, permanent Rostering.

Coordinator based in Carlisle, as part of the Cumbria and Lancashire Area Rostering Team.

Main duties of the job

You will have responsibility for resource planning ambulances and rapid responsevehicles, by the advanced allocation of daily shifts for operational ambulance personnel ensuring effective cover of all resources.

Facilitating short notice cover for absences, which can occur with less than 24 hours' notice, using overtime and bank colleagues.

The management, maintaining and recording of staff hours/shifts on to the global rostering system including planned shift hours, overtime, annual leave, requests for special leave, sickness absence and training.

You will be required to work in partnership with the other rostering co-ordinators sector administration officer and Senior Paramedic team in the sector to ensure cover for all contingencies as required.

To ensure effective continuation of rota cover for all groups you will support the whole sector when required.

You will also produce performance and management information and provide administration and clerical support to the leadership team in the area.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year Per annum, Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

242-5290

Job locations

Salkeld Hall

Carlisle

CA2 7AN

United Kingdom

Job description

Job responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have fully read the job description and person specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

For further details / informal visits contact:

Name Jim CameronJob Title Rostering Supervisor

Email address [email protected]

Job description Job responsibilities Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have fully read the job description and person specification before applying for this role. The Trust reserves the right to close this vacancy early if a large number of applications are received. For further details / informal visits contact: Name Jim CameronJob Title Rostering Supervisor Email address [email protected]

Person Specification

Skills / Competencies

Essential

• Excellent understanding of operational requirements to achieve customer/patient care, particularly in a fast-paced and dynamic environment.
• High level of computer literacy.
• Working knowledge of Windows-based software packages including Word, Outlook & Excel.
• Ability to understand and employ new work systems/software.
• Excellent written/verbal communication skills.
• Demonstrable ability to be multi-tasked.
• Ability to prioritise workload and maintain delivery.

Qualification and Knowledge

Essential

• Minimum of English & Mathematics GCSE at Grade C and above.

Experience and General

Essential

• Minimum of six months experience of working within administration in an operational environment.
• Current, full UK driving licence.
• Own car, or daily access to a car.

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Ability to follow explicitly written protocols and procedures.
• Ability to communicate effectively and professionally via multiple media, including telephone, text, email and in-person.
• Willing to embrace a new challenge and thrive in that environment.
• Excellent interpersonal skills.
• Flexibility in approach and working practice.
• High-level listening & communication skills.
• Understands and demonstrates confidentiality.
• Ability to organise workloads.
• Commitment to Equality, Diversity and Inclusivity.

Values and Behaviours

Essential

• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Person Specification Skills / Competencies Essential Excellent understanding of operational requirements to achieve customer/patient care, particularly in a fast-paced and dynamic environment. High level of computer literacy. Working knowledge of Windows-based software packages including Word, Outlook & Excel. Ability to understand and employ new work systems/software. Excellent written/verbal communication skills. Demonstrable ability to be multi-tasked. Ability to prioritise workload and maintain delivery. Qualification and Knowledge Essential Minimum of English & Mathematics GCSE at Grade C and above. Experience and General Essential Minimum of six months experience of working within administration in an operational environment. Current, full UK driving licence. Own car, or daily access to a car. Values and Behaviours Essential Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable. Ability to follow explicitly written protocols and procedures. Ability to communicate effectively and professionally via multiple media, including telephone, text, email and in-person. Willing to embrace a new challenge and thrive in that environment. Excellent interpersonal skills. Flexibility in approach and working practice. High-level listening & communication skills. Understands and demonstrates confidentiality. Ability to organise workloads. Commitment to Equality, Diversity and Inclusivity. Values and Behaviours Essential Being at our best - professional and adaptable and takes pride in work. Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Salkeld Hall

Carlisle

CA2 7AN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Salkeld Hall

Carlisle

CA2 7AN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)