Job description

Job responsibilities

The postholder will provide administrative support to the Practice prescribing and medicines-management function, helping to ensure prescription requests, medication monitoring, recalls, reviews and medication-related queries are processed accurately, efficiently and safely.

Key responsibilities will include:

• Processing routine repeat prescription requests in accordance with Practice policies and procedures.

• Checking prescription requests for appropriate authorisation, monitoring requirements, medication reviews and other relevant information before forwarding to an authorised prescriber.

• Identifying requests requiring clinical review and escalating appropriately to a GP, Clinical Pharmacist or other authorised prescriber.

• Supporting medication monitoring, recalls and annual medication reviews using EMIS Web, searches, alerts and Practice tracking systems.

• Supporting monitoring of high-risk medicines and shared-care medications, including patient invitations, follow-up and escalation of non-responders.

• Supporting medication reconciliation, QOF-related activity, structured medication reviews and medicines optimisation.

• Assisting with Controlled Drug and electronic Repeat Dispensing (eRD) administration in accordance with Practice procedures.

• Liaising professionally with pharmacies, hospitals, community services and other NHS organisations regarding administrative medication-related queries.

• Maintaining accurate patient records and documentation and ensuring all information is handled confidentially and in accordance with GDPR, Caldicott and Practice information-governance requirements.

• Signposting patients to appropriate NHS services and digital routes where required.

• Providing reception cover on designated days and at specified times, undertaking all reception duties during the allocated periods, including telephone calls, face-to-face enquiries, appointments, online triage and general patient support.

• Working collaboratively with clinical and administrative colleagues to provide an efficient, professional and patient-focused service.

• Undertaking other reasonable duties appropriate to the role as requested by the Practice Manager or Partners.

The role requires excellent attention to detail, good organisational and communication skills, the ability to follow procedures and recognise when clinical escalation is required, and a professional and compassionate approach to patient care.

Important: This is an administrative role and does not involve independent clinical decision-making. Clinical decisions regarding prescribing, medication changes, treatment and interpretation of results remain with appropriately authorised healthcare professionals.

Full training will be provided on Practice systems and procedures where required.

Person Specification

Skills and Abilities

Essential

• Confident using IT systems, including Microsoft Office, email and computer-based systems.
• Ability and willingness to learn new IT systems and software as they are introduced.
• Good verbal and written communication skills.
• Ability to communicate clearly and professionally with patients, colleagues and healthcare professionals.
• Good organisational skills and ability to prioritise workload.
• Accurate and methodical approach with good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to deal appropriately with challenging or difficult situations.
• Ability to follow Practice policies, procedures and protocols.
• Ability to work independently and as part of a team.
• Ability to recognise when assistance is required and seek support appropriately.

Desirable

• Experience using EMIS, Docman and Accurx.
• Experience working with electronic patient records.
• Experience of processing electronic correspondence and online patient requests.
• Knowledge of NHS services and Primary Care processes.

Qualifications

Essential

• Good standard of general education.
• Ability to read, write and communicate clearly.
• Willingness to undertake relevant training and learn new systems and procedures.

Desirable

• Qualification or training in administration, customer service, healthcare or a related area.
• Relevant NHS or Primary Care training.

Experience

Essential

• Experience of working in a customer-facing, administrative or service environment.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of using computerised systems as part of a working environment.
• Experience of handling confidential or sensitive information.
• Experience of working in a busy environment and managing multiple tasks.

Desirable

• Previous experience in a Primary Care setting, such as a GP Practice, Primary Care Network or other NHS primary care environment.
• Previous experience working in an NHS or healthcare setting.
• Experience using EMIS, Docman, Accurx or other GP Practice systems.
• Experience processing prescriptions or prescription-related queries.
• Experience processing clinical correspondence, scanning, coding and filing documents.
• Experience using an online consultation or triage system.
• Experience undertaking patient recalls, QOF-related administration or patient list administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Close Surgery

Address

Forge Close Surgery

Forge Close

Bromley

BR2 7LL

United Kingdom

Employer's website

https://www.forgeclosesurgery.co.uk (Opens in a new tab)