Job summary

Broadgreen Hospital has an exciting opportunity for a General Service Manager within the Surgery Division to work alongside the Clinical and Nursing colleagues to deliver high quality, patient focused services.

This role is ideal for an operational manager who is looking to develop their career in a rewarding and dynamic environment. The Surgery Care Group includes the Broadgreen Elective Surgical Hub, centralised Pre-op services for LUHFT and Pain Management. Working with colleagues across Broadgreen, Aintree and the Royal sites, this role provides excellent opportunity to build collaborative relationships to improve services.

It's an exciting time to join the Surgery Division and we have ambitions to become a GIRFT accredited Surgical Hub, and continue to improve our Pain Management and Pre-op Services through digital innovations. The successful candidate will work within a motivated operational and clinical team, and will be offered opportunities to support continual personal development within their role.

Main duties of the job

Reporting to the Directorate Manager, the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of speciality specific performance and improvement plansand will therefore contribute to the Division's overall strategies and objectives.

The General Service Manager will drive improvements in operational performance and planning within the service advising the Directorate Manager, Clinical Directors and Senior Nurse as necessary.

The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust's objectives.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group which was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Liverpool Heart & Chest - LHCH provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-BSUR-24-26

Job locations

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Job description

Job responsibilities

For full details, please refer to the attached job description

Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work.

To lead and be accountable for the operational delivery of clinical services

The service manager will lead plans, operational change and strategies within their service and provide and support across the care group.

Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team.

Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives.

Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations.

Lead for the service in creating an open, accountable culture where teams are confident and skilled in givingregular constructive feedback, where issues can be raised and solved openly, resulting in a productivesolution focused working environment.

Ensure team members contribute to the transformation of patient pathways, ensuring a high quality andefficient approach to service delivery.Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style ofmanagement and the development of potential at every level is at the heart of everyday communications.

Critically review plans that are in place for the development and review of the clinical service strategy for thespeciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,improvements that will enhance patient care, internally and also externally to the organisation.

Develop and implement effective reporting arranegements within the service to accurately record and monitorperformance against local and national targets and to pro-actively manage any variances.

Job description Job responsibilities For full details, please refer to the attached job description Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. To lead and be accountable for the operational delivery of clinical services The service manager will lead plans, operational change and strategies within their service and provide and support across the care group. Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team. Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives. Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations. Lead for the service in creating an open, accountable culture where teams are confident and skilled in givingregular constructive feedback, where issues can be raised and solved openly, resulting in a productivesolution focused working environment. Ensure team members contribute to the transformation of patient pathways, ensuring a high quality andefficient approach to service delivery.Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style ofmanagement and the development of potential at every level is at the heart of everyday communications. Critically review plans that are in place for the development and review of the clinical service strategy for thespeciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,improvements that will enhance patient care, internally and also externally to the organisation. Develop and implement effective reporting arranegements within the service to accurately record and monitorperformance against local and national targets and to pro-actively manage any variances.

Person Specification

Qualifications

Essential

• Masters degree level or equivalent

Desirable

• Management qualification or equivalent

Experience

Essential

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service.

Knowledge

Essential

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services

Desirable

• Principles and impact of the NHS Constitution
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems

Skills

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Desirable

• Demonstrate competent project management skills
• Deal with uncertainty and complexity in a political environment

Person Specification Qualifications Essential Masters degree level or equivalent Desirable Management qualification or equivalent Experience Essential Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls. Experience of being accountable for a clinical service. Knowledge Essential Understanding and appreciation of diversity Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services Desirable Principles and impact of the NHS Constitution Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems Skills Essential Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts. Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills Analyse data and information, including preparing responses to issues often within tight timescales. Ability to support business planning processes on behalf of the speciality Coordinate speciality activity plans to meet challenging performance targets within tight financial controls Implement agreed policy on behalf of the speciality and ensure successful implementation IT literate and able to use standard office software and bespoke systems Cope with competing priorities and a demanding workload Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day. Desirable Demonstrate competent project management skills Deal with uncertainty and complexity in a political environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)