Job summary

We are excited to offer two full-time opportunities for experienced and motivated administrators to join our Neighbourhood Mental Health Services as Senior Administrator and Business Support Managers .

In this key leadership role, you will work closely with digital business partner, Associate Director and service managers to provide high-quality business and administrative support that helps services run efficiently and deliver excellent care to local communities. Also you will provide strong administrative leadership across the locality, with a particular focus on performance monitoring, service coordination, and continuous improvement. Providing supervision and development to other members of the administration teams.

This is an excellent opportunity for someone with strong organisational, analytical and people management skills who enjoys leading administrative teams, driving service improvements, and using data to support performance and decision-making. You will play a vital role in coordinating services, overseeing key administrative processes, and developing colleagues within a supportive and forward-thinking mental health service.

Main duties of the job

Provide oversight and monitoring of team's performance.

Extract data from systems such as Power BI and write reports

Receive and process referrals to the relevant clinician and system(s)

Process discharge paperwork and update system(s) accordingly

Provide day to day supervision and monitoring of workload for Band 2 and 3 administrators

Undertake regular managerial supervision and appraisal of administrators within the team

Provide secretarial support to the General manager/service managers, as required, i.e. ESR approvals, diary management, monitoring cover arrangements, arranging agency workers, arranging meetings, DATIX reports etc.

Monitor annual leave requests for manager as required

Troubleshoot IT and other problems as they arise

Manage recruitment process for band 2, 3 and 4 admin vacancies

Undertake project work on behalf of manager such as audit/data collection etc,

Assist with investigations and complaints as required

Type up reports incorporating graphics and tables as required

Arrange specialist workshops and events as required

Type all letters dictated or provided by the team

Book appointments on the patient record system

Answer telephone calls and relay any messages in a timely manner

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!