Job summary

An opportunity has arisen to join our energetic and vibrant 0 to 19 team in Southampton.

Our 0 - 19 Public Health Service is made up of Health Visitors, School Nurses, Health Care Assistants and Business Support who provide essential and comprehensive support to all the families in Southampton. We are looking for someone who is passionate about patient experience and is looking to make a difference.

Hampshire and Isle of Wight Healthcare Foundation Trust is an innovative, forward-thinking trust who invest in peoples development, wellbeing and take pride in the care of our families and employees alike.

We are offering a full-time contract of 37.5 hours within a supportive team environment where full training will be given.

If you are interested in this post, we would love to hear from you.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

To provide an efficient first point of contact to all telephone callers to the service, recording messages accurately, answering a variety of enquiries from internal and external callers and dealing with sensitive and difficult issues in a professional and helpful manner, liaising with other departments as required.

Send emails in accordance with Hampshire and Isle of Wight Healthcare NHS Foundation Trust guidance for sharing patient identifiable data. Distributing emails to team members.

Assist in ordering health promotion literature and resources and maintaining stock levels.

Liaising with schools, to ensure accurate record keeping of school aged childrens registration at schools.

Monitor generic email inbox and action / distribute as required.

Act as first point of contact to all visitors, i.e. health professionals, identifying their requirements and making an appropriate response.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence