Job summary

Deben Health Group PCN is looking for an enthusiastic and reliable business administration apprentice to join our friendly, award-winning team. This is a supported learning role where you will gain practical experience while working towards a recognised Business Administrator apprenticeship. With training and supervision, you will learn how to use digital systems, process documents and correspondence, manage routine tasks and enquiries, prepare letters, maintain accurate records and support patients, clinicians and support administrative teams across the PCN.

What we offer:

• A recognised business administrator apprenticeship qualification.
• Protected off-the-job learning time.
• A structured induction, workplace supervision, mentoring and regular progress reviews.
• Varied experience across four GP practices and a modern PCN administrative service.
• An apprenticeship salary in line with current statutory requirements and PCN policy.
• Access to the NHS pension scheme and NHS or Blue Light discounts, subject to eligibility.
• The opportunity to apply for suitable roles following successful completion, although continued employment cannot be guaranteed.

Main duties of the job

• How professional administration supports safe and effective primary care.
• How to use Microsoft 365, NHS email, SystmOne and approved digital systems.
• How to prepare correspondence, process documents and maintain accurate records.
• How to communicate helpfully and professionally with patients, colleagues and partner services.
• How to manage priorities, work as part of a team and contribute ideas for improvement.
• How to protect confidential information and recognise when an issue needs to be escalated.

About us

Deben Primary Care Network support approximately 38,500 patients across Wickham Market Medical Centre, Peninsula Practice, Little St John Street Surgery and Framfield House Surgery.