Job summary

Operationally manage allocated front of house reception teams.

Work in partnership with the Outpatient Matron to ensure both nursing and administration resources and structures deliver optimum patient flows in the main outpatient area, making recommendations to the Operations Manager on workforce allocation and skill mix.

Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practice

Ensure that the Trust delivers excellent outpatient care by supporting implementation of a rolling customer care training programme for all reception staff and performance management against these standards and maintenance of clean and presentable outpatient waiting and clinical areas in main outpatients.

Please note that this role does not meet the requirements for sponsorship under the Skilled Worker visa route. Sponsorship is therefore not available for this position.

Applicants who require visa sponsorship to work in the UK are advised not to apply, as we will be unable to provide sponsorship for this role'.

****Previous applicants need not apply as will not be invited to interview****

Main duties of the job

Adhere to roles and responsibilities of Band 5 Front of House ManagerOperationally manage allocated front of house reception teams.

Work in partnership with the outpatient nursing colleagues to ensureboth nursing and administration resources and structures deliveroptimum patient flows in the outpatient area, making recommendationsto the Service Manager on workforce allocation and skill mix.

Train, support and performance manage allocated staff to ensure TrustCerner Outpatient operational processes are embedded in staffpractice

About us

'The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.For more information please follow link https://www.royalfreelondonjobs.co.uk/

Details

Date posted

06 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£36,943 to £44,900 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

391-RFL-8139598-A

Job locations

Edgware Community Hospital

Burnt Oak Broadway

Edgware

HA8 0AD

United Kingdom

Job description

Job responsibilities

Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

Job description Job responsibilities Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

• Evidence of continuing personal development

Desirable

• Minimum of degree level or equivalent

Experience

Essential

• Previous significant supervisory or management experience in a customer care environment
• Track record of successfully working in within a team with different roles
• Ability to work to deadlines/timescales
• Understanding of NHS policy targets
• Knowledge of NHS patient administration systems

Desirable

• Experience of working in NHS outpatient environment
• Working within an allocated budget
• Intermediate I.T skills

Skills and aptitudes

Essential

• Knowledge of NHS outpatient performance targets relevant to the outpatient environment
• Excellent communication skills - both verbal, presentation and written
• Ability to motivate and organise people

Desirable

• Excellent presentation skills
• Knowledge of chairing meetings, writing reports
• Highly developed analytical skills and competency in interpreting complex data
• Understanding of the principles of key management and health and safety

Personal Qualities & attributes

Essential

• Problem solver
• Self starter
• Good attention to detail
• Effective team worker
• Ability to prioritise
• Ability to work in a dynamic environment
• Flexibility
• Ability to manage time

Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential Evidence of continuing personal development Desirable Minimum of degree level or equivalent Experience Essential Previous significant supervisory or management experience in a customer care environment Track record of successfully working in within a team with different roles Ability to work to deadlines/timescales Understanding of NHS policy targets Knowledge of NHS patient administration systems Desirable Experience of working in NHS outpatient environment Working within an allocated budget Intermediate I.T skills Skills and aptitudes Essential Knowledge of NHS outpatient performance targets relevant to the outpatient environment Excellent communication skills - both verbal, presentation and written Ability to motivate and organise people Desirable Excellent presentation skills Knowledge of chairing meetings, writing reports Highly developed analytical skills and competency in interpreting complex data Understanding of the principles of key management and health and safety Personal Qualities & attributes Essential Problem solver Self starter Good attention to detail Effective team worker Ability to prioritise Ability to work in a dynamic environment Flexibility Ability to manage time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Edgware Community Hospital

Burnt Oak Broadway

Edgware

HA8 0AD

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Edgware Community Hospital

Burnt Oak Broadway

Edgware

HA8 0AD

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)