Job summary

An exciting opportunity has arisen for an experienced nurse to apply for a band 7 Clinical Nurse Manager position 7 South, Ealing Hospital, London Northwest University Healthcare Trust. We are seeking an enthusiastic, highly motivated individual to lead and continue to develop the excellent standards of nursing care provided on this ward as part of an innovative, multi-professional team. You need to possess excellent communication and interpersonal skills and be able to actively support the Modern Matron in delivering a high-quality service. You must have considerable experience to include Gastroenterology/Hepatology Nursing . You will be confident and competent to lead a team and possess a comprehensive portfolio of personal development. Demonstrable evidence of clinical leadership and a strong track record in service improvement and ensuring the highest standards in clinical services to benefit patients and their families and friends

Main duties of the job

Act as an advocate for the patient through effective support and information enabling them to make choices and decisions concerning treatment and their care.

Accept responsibility; be aware and able to locate all policies relating to good working practice within the clinical area and able to adhere to both by self and colleagues, and to challenge staff about their location.

Ensure carer / family and visitors are aware of policies, standards/guidelines relevant to the patient care or the clinical area.

Ensure effective communication with people where there is a degree of confusion or need for clarity e.g. complainants, misunderstanding with staff and patients.

Meet face to face with complainants and communicate in a manner to enable constructive outcomes to beachieved.

Ensure any barriers to understanding are overcome. Plan to resolve complaints at local level and respond to written complaints enabling a constructive outcome within the Trust Complaints Policy.

Ensure effective communication within the team, conduct and attend meetings, and ensure staff' attend regular team meetings. This may include having to share sensitive and contentious information with staff and positively overcoming a hostile response.

Ensure good communication verbally and via formal documentation and electronic sources with all members of the nursing, multidisciplinary team, patients, family and any other service users.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.