Job summary

The Referral Administrator plays a key role in supporting clinicians and ensuring patients receive timely access to secondary care services. The post holder will be responsible for processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare providers, and providing administrative support to GPs and the wider clinical team.

We are looking to recruit a new member to the team on a part time basis, 25 hours a week and must include a Friday.

Main duties of the job

The role requires excellent organisational skills, attention to detail, and the ability to manage a varied workload while maintaining confidentiality and delivering a high standard of patient care and customer service.

About us

Are you looking to join a friendly, forward thinking training practice who are committed to providing and developing a high-quality service? Then ACF Medical Group is for you!

Angmering, Coppice and Fitzalan Medical Group (ACF) is a recently merged practice and now has a patient population of 29,500 patients. All the practices are situated in a great location on the South Coast. ACF holds an abundance of knowledge with a team of 5 Partners, 14 Salaried GPs and a supportive mulit-disciplinary team which includes an experienced and established nursing team, prescribing paramedics and a prescribing team. There is a large, developed team that support our reception and administrative areas across all sites.

We value a work life balance and work closely with each other to support when needed. The role is a great opportunity to also work closely within a team of highly skilled secretaries and administrators.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4783-26-0006

Job locations

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR

United Kingdom

The Coppice Surgery

Station Road

Rustington

LITTLEHAMPTON

West Sussex

BN16 3BE

United Kingdom

Angmering Medical Centre

Station Road

Angmering

LITTLEHAMPTON

West Sussex

BN16 4HL

United Kingdom

Job description

Job responsibilities

The Medical Secretary / Referral Administrator is responsible for providing administrative and secretarial support to clinicians while ensuring patients receive timely and appropriate access to secondary care services. The role involves processing referrals, managing clinical correspondence, maintaining accurate patient records, and acting as a key point of contact between patients, GPs, hospitals, and other healthcare providers.

The post holder will manage referrals through NHS systems, support patients with referral enquiries, and undertake a range of medical secretarial duties including handling correspondence, actioning clinical tasks, and maintaining confidentiality at all times. Strong organisational, communication, and IT skills are essential, along with the ability to work effectively in a busy healthcare environment.

Previous administrative or healthcare experience is required, with NHS, General Practice, e-Referral Service (e-RS), and SystmOne experience desirable. The successful candidate will demonstrate professionalism, compassion, attention to detail, and a commitment to delivering high-quality patient care and service improvement.

The role may require working across the four sites of ACF Medical Group to support operational needs.

Job description Job responsibilities The Medical Secretary / Referral Administrator is responsible for providing administrative and secretarial support to clinicians while ensuring patients receive timely and appropriate access to secondary care services. The role involves processing referrals, managing clinical correspondence, maintaining accurate patient records, and acting as a key point of contact between patients, GPs, hospitals, and other healthcare providers.The post holder will manage referrals through NHS systems, support patients with referral enquiries, and undertake a range of medical secretarial duties including handling correspondence, actioning clinical tasks, and maintaining confidentiality at all times. Strong organisational, communication, and IT skills are essential, along with the ability to work effectively in a busy healthcare environment.Previous administrative or healthcare experience is required, with NHS, General Practice, e-Referral Service (e-RS), and SystmOne experience desirable. The successful candidate will demonstrate professionalism, compassion, attention to detail, and a commitment to delivering high-quality patient care and service improvement.The role may require working across the four sites of ACF Medical Group to support operational needs.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Skills and Attributes

Essential

• Attention to detail and accuracy.
• Professional and compassionate approach to patient care.
• Adaptable and flexible in a busy environment.
• Excellent interpersonal skills.
• Ability to remain calm under pressure.
• Pass a Disclosure Barring Service (DBS) check.

Desirable

• Demonstrate professionalism, integrity, and respect.
• Place patients at the centre of everything they do.
• Work collaboratively across all three practices.
• Contribute positively to team objectives and service improvement.
• Promote equality, diversity, and inclusion.

Experience

Essential

• Previous experience in an administrative, secretarial, or healthcare setting.
• Experience of working with confidential information.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and meet deadlines.
• Good IT skills, including Microsoft Office applications.
• Ability to work independently and as part of a team.

Desirable

• Previous experience working in General Practice or the NHS.
• Knowledge of NHS e-Referral Service (e-RS).
• Experience using clinical systems such as SystmOne.
• Medical terminology knowledge.
• Understanding of NHS referral pathways and cancer referral processes.

Person Specification Qualifications Essential GCSE grade A to C in English and Maths Skills and Attributes Essential Attention to detail and accuracy. Professional and compassionate approach to patient care. Adaptable and flexible in a busy environment. Excellent interpersonal skills. Ability to remain calm under pressure. Pass a Disclosure Barring Service (DBS) check. Desirable Demonstrate professionalism, integrity, and respect. Place patients at the centre of everything they do. Work collaboratively across all three practices. Contribute positively to team objectives and service improvement. Promote equality, diversity, and inclusion. Experience Essential Previous experience in an administrative, secretarial, or healthcare setting. Experience of working with confidential information. Excellent written and verbal communication skills. Strong organisational and time management skills. Ability to prioritise workload and meet deadlines. Good IT skills, including Microsoft Office applications. Ability to work independently and as part of a team. Desirable Previous experience working in General Practice or the NHS. Knowledge of NHS e-Referral Service (e-RS). Experience using clinical systems such as SystmOne. Medical terminology knowledge. Understanding of NHS referral pathways and cancer referral processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ACF Medical Group

Address

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR

United Kingdom

Employer's website

https://www.thecoppicesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

ACF Medical Group

Address

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR

United Kingdom

Employer's website

https://www.thecoppicesurgery.nhs.uk/ (Opens in a new tab)