Job summary

You must either be a registered pharmacy technician or open to being enrolled and working towards to NVQ level 3 training.

Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia however hospital experience is desirable. All eligible candidates will be offered NVQ 3 Pharmacy Technician course and ACPT course once their NVQ level 3 training is complete.

This is a full time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.

Main duties of the job

Engender a "customer first" culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.To assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.To provide advice on leading a healthy lifestyle.To work under the supervision of pharmacist and respond to symptoms described by customers and recommend suitable products and provide advice on their correct use including sale of over-the-counter (OTC) and Pharmacy only medicines. To deliver a high quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care including specialist and unlicensed drugs. To overcome communication barriers through the use of interpreters or other forms of communication.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Details

Date posted

06 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,960 to £37,402 a year per annum all inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8276952

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Job description

Job responsibilities

Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

Job description Job responsibilities Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

Person Specification

Royal Free shared commitments

Essential

• Demonstrable ability to meet the Trust shared commitments.

Qualifications

Essential

• NVQ Level 2

Experience

Essential

• Pharmacy experience, including dispensing, OTC sales and patient counselling
• Demonstrate ability to dispense accurately
• Demonstrate ability to counsel and give advice to patients/carers on medication
• Experience of working in an NHS hospital environment
• Experience/knowledge of the principles of stock control
• Computer literate including Microsoft software products

Desirable

• Supervision of PTPTs in dispensary
• Experience in stock management
• Experience of working in an NHS environment
• Previous assessable experience/understanding of JAC Pharmacy computer system
• Computer literate including Microsoft software products

Skills

Essential

• Computer literate
• Good written English
• Good communications skills
• Ability to complete any required documentation correctly
• Demonstrable knowledge of setting up procedure
• Demonstrated ability to meet set deadlines

Desirable

• Demonstration of management and leadership skills through experience
• Demonstrated attention to detail

Personal Qualities & attributes

Essential

• Excellent written, verbal and interpersonal skills (with patients and staff of all levels)
• To be able to show own motivation and how to motivate others
• Honest, reliable and well organised

Others

Essential

• Able to participate in weekend, bank holiday and flexible duty rotas if needed.

Person Specification Royal Free shared commitments Essential Demonstrable ability to meet the Trust shared commitments. Qualifications Essential NVQ Level 2 Experience Essential Pharmacy experience, including dispensing, OTC sales and patient counselling Demonstrate ability to dispense accurately Demonstrate ability to counsel and give advice to patients/carers on medication Experience of working in an NHS hospital environment Experience/knowledge of the principles of stock control Computer literate including Microsoft software products Desirable Supervision of PTPTs in dispensary Experience in stock management Experience of working in an NHS environment Previous assessable experience/understanding of JAC Pharmacy computer system Computer literate including Microsoft software products Skills Essential Computer literate Good written English Good communications skills Ability to complete any required documentation correctly Demonstrable knowledge of setting up procedure Demonstrated ability to meet set deadlines Desirable Demonstration of management and leadership skills through experience Demonstrated attention to detail Personal Qualities & attributes Essential Excellent written, verbal and interpersonal skills (with patients and staff of all levels) To be able to show own motivation and how to motivate others Honest, reliable and well organised Others Essential Able to participate in weekend, bank holiday and flexible duty rotas if needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London Pharmacy

Address

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/health-science-services (Opens in a new tab)

Employer details

Employer name

Royal Free London Pharmacy

Address

Royal Free Hospital

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/health-science-services (Opens in a new tab)