Job summary

You will work within the Urgent Community Response team, working closely with other team members across the Intermediate Tier, supporting the service model for people requiring a timely response when in crisis relating to their health or social care across Bury.

You will provide clerical support to the team where appropriate and may be asked to work across the Tier at other venues within Bury.

You will have direct telephone contact with patients and referrers on a daily basis.

Main duties of the job

o Support the Urgent Community Response team in ensuring home visits are arranged in a timely and appropriate manner in accordance with the service criteria and targets.

o Liaise with other community service providers to collate relevant patient information adhering to information governance requirements. Collate all appropriate documentation to support the home visits booked with the clinical team.

o Accurately complete and action documentation as requested by the clinical team members.

o To create and modify documents using advanced Microsoft Office packages

o Organise the administration aspects of coordinating meetings and events.

o To attend meetings and take minutes where necessary.

o To provide word processing support as required, including letters, reports and e-mails

o To maintain confidentiality and monitor computerised and manual records

o To collate and provide statistical information/reports as required e.g. performance management, FOI requests etc.

o Maintain a staff/team record to support the maintenance of an up to date duty rota and other service cover as necessary.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.