Job summary

To provide a pleasant, efficient and effective ward based clerk service to Critical Care, acting as the first point of contact to service users and healthcare professionals.

The post h older with use extensive communication skills including tact and diplomacy when dealing with incoming telephone calls.

The post holder will maintain a high standard of interpersonal and communication skills with various clinicians within the work area.

Main duties of the job

Maintain patient's notes in a good general order.

Maintain an adequate stock level of stationery supplies for clinical staff.

Production of patient documentation labels in response to request from nursing staff.

Photocopying and stocking up drawers on nursing station.

Retrieving patient's medical notes from medical records

Operating computerized hospital patient administrative system

Maintain confidentiality in accordance with Trust Polices and Procedures.

To become fully conversant with new development affecting the role

To carry out such other delegated tasks.

The use of judgement and analytical skills when in receipt of telephone enquiries. Diverting calls to the appropriate people and ensuring a breach of confidentiality is not broken.

Sorting and redistribution of mail.

Daily use of a VDU, almost continuous.

Occasional requirement for concentration.

Understand the need for data protection, and the need for good housekeeping of patient notes.

Be responsible for the correct filing of patient notes.

Inform nursing staff of visiting relatives/visitors

Direct relatives to waiting area/instructing relatives of hygiene procedure before entering ward area

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.