Job summary

St Johns Way Medical Centre is seeking a Digital Transformation Lead to support the safe and effective use of digital systems across the Practice. The postholder will improve patient access and staff workflows, use EMIS Web data to inform service improvement, and help colleagues make confident use of our systems. The role will work closely with Practice staff, PCN colleagues, NHS partners and digital suppliers.

Main duties of the job

1. Supporting practices to adopt new technology that improves patient access and experience

2. Reviewing and improving digital maturity across the Practice and PCN

3. Using data to understand demand, capacity, and activity, and to drive service improvement

4. Working within Integrated Neighbourhood Teams alongside general practice, community services, social care, and voluntary organisations

5. Building strong working relationships across practices and wider system partners

6. Supporting governance, risk management, and reporting linked to transformation and digital projects

About us

St Johns Way Medical Centre is a well-established NHS GP practice located in Archway, serving a diverse local population of 12,000 with a strong focus on accessible, high-quality primary care. The practice provides comprehensive medical services including diagnosis and treatment of acute and chronic conditions, preventative care, family planning, maternity services, and a range of diagnostic and screening services.

From its establishment, the practice has aimed to deliver patient-centred care that is responsive, safe, and effective. St Johns Way Medical Centre aims to provide high-quality, accessible, and compassionate primary care to its diverse community, with a strong focus on safety, effectiveness, and patient-centred care. The practice is committed to delivering timely access through a responsive triage system, supporting

both physical and mental wellbeing through a multidisciplinary team, and working collaboratively within its Primary Care Network to improve population health and reduce inequalities. It also promotes prevention, early intervention, and digital access where appropriate, while continuously improving services through patient feedback, clinical governance, and a culture of learning.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0970-26-0005

Job locations

96 St. John's Way

London

N19 3RN

United Kingdom

Job description

Job responsibilities

Key Duties and Responsibilities

Technology Adoption and Patient Access

• Support the implementation and effective day-to-day use of the Practices digital systems to improve patient access, experience and staff workflows.
• Support relevant NHS and local digital initiatives, checking that changes are workable for the Practice and improve access to services for patients.

Practice Collaboration

• Build relationships and facilitate collaboration between member practices to support the delivery of care to each other's patients, for example through enhanced access or other hub-type working arrangements

Digital Maturity

• Review and improve the SJW's digital maturity
• Work with the Integrated Care System (ICS) and other partners to ensure that digital and operational Practice transformation is embedded in, and aligned with, ICS and national strategies

Data and Insight

• Use EMIS Web searches and reports to understand demand, capacity and activity, check data quality, and identify practical improvements to patient access and Practice operations.
• Use data to support population health management and improvements in care quality and practice operational efficiency
• Understand the type and intensity of support needs across the Practice and coordinate this support, including through organisational development (OD) programmes
• Present data insights to support service improvement and reduction in unwarranted variation

Neighbourhood and Integrated Working

• Work within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisations
• Support delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving access
• Participate in multi-disciplinary team (MDT) meetings and neighbourhood forums as required

Stakeholder Engagement and Communication

• Build strong working relationships across PCN member practices and system partners
• Communicate digital changes clearly to staff and patients, and plan and deliver practical training, coaching and follow-up support to build staff confidence and skills. Identify training needs and arrange further upskilling where needed.

Governance and Quality

• Ensure digital activity follows the Practices governance, information governance and data protection requirements.
• Support clinical IT safety and digital risk management, recording and escalating safety concerns, incidents and supplier issues through the appropriate Practice processes.
• Monitor and report on performance against relevant PCN and DES objectives, maintaining accurate documentation

Working Conditions

• Travel across GP practices, community settings and care homes as service delivery requires
• A combination of office-based, remote, and on-site working

General Terms

• The postholder must maintain confidentiality at all times in relation to staff, patient, and Practice business information, in accordance with data protection legislation and the Practice's data sharing and data processing arrangements
• The postholder is required to work in accordance with the Practice's equality, diversity, and health and safety policies

Job description Job responsibilities Key Duties and ResponsibilitiesTechnology Adoption and Patient Access Support the implementation and effective day-to-day use of the Practices digital systems to improve patient access, experience and staff workflows. Support relevant NHS and local digital initiatives, checking that changes are workable for the Practice and improve access to services for patients. Practice Collaboration Build relationships and facilitate collaboration between member practices to support the delivery of care to each other's patients, for example through enhanced access or other hub-type working arrangements Digital Maturity Review and improve the SJW's digital maturity Work with the Integrated Care System (ICS) and other partners to ensure that digital and operational Practice transformation is embedded in, and aligned with, ICS and national strategies Data and Insight Use EMIS Web searches and reports to understand demand, capacity and activity, check data quality, and identify practical improvements to patient access and Practice operations. Use data to support population health management and improvements in care quality and practice operational efficiency Understand the type and intensity of support needs across the Practice and coordinate this support, including through organisational development (OD) programmes Present data insights to support service improvement and reduction in unwarranted variation Neighbourhood and Integrated Working Work within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisations Support delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving access Participate in multi-disciplinary team (MDT) meetings and neighbourhood forums as required Stakeholder Engagement and Communication Build strong working relationships across PCN member practices and system partners Communicate digital changes clearly to staff and patients, and plan and deliver practical training, coaching and follow-up support to build staff confidence and skills. Identify training needs and arrange further upskilling where needed. Governance and Quality Ensure digital activity follows the Practices governance, information governance and data protection requirements. Support clinical IT safety and digital risk management, recording and escalating safety concerns, incidents and supplier issues through the appropriate Practice processes. Monitor and report on performance against relevant PCN and DES objectives, maintaining accurate documentation Working Conditions Travel across GP practices, community settings and care homes as service delivery requires A combination of office-based, remote, and on-site working General Terms The postholder must maintain confidentiality at all times in relation to staff, patient, and Practice business information, in accordance with data protection legislation and the Practice's data sharing and data processing arrangements The postholder is required to work in accordance with the Practice's equality, diversity, and health and safety policies

Person Specification

Experience

Essential

• Change management skills
• Excellent communication, facilitation, influencing and negotiation skills
• Ability to analyse complex information and explain uncertainty, risk and potential impact
• Ability to identify dependencies and understand how changes may affect other services or teams
• Ability to communicate clearly with clinicians, Practice colleagues, partners and IT suppliers
• Ability to deliver practical training and coach staff with different levels of digital confidence

Desirable

• Workshop design and facilitation skills

Qualifications

Essential

• Essential
• Experience in operational management, transformation or programme delivery
• Extensive handson experience using EMIS Web searches and reporting, including building, running, checking and interpreting searches and reports
• Experience using data and reports to understand service demand and support operational improvement
• Experience of service improvement and change management
• Experience supporting the implementation, improvement or adoption of digital systems in general practice or primary care
• Experience in digital transformation
• Experience producing clear written reports and explaining complex information and data
• Experience developing and monitoring project plans or change implementation plans
• Experience communicating effectively with IT suppliers, clinicians, partners and staff
• Experience contributing to IT clinical governance, digital risk management or IT safety processes
• Experience delivering training, coaching or practical support to help staff use digital systems and build their skills
• Experience presenting complex issues to managers or partners to support decisions
• Experience using Docman AI and PATCHS

Desirable

• Desirable
• Knowledge of the Network Contract DES and NHS Long Term Plan
• Experience of line management, staff motivation and development
• Experience developing project scopes, initiation documents or business cases
• Experience as a formal project manager
• Experience using AccuRx, TeamNet or other GP digital systems
• Experience using NHS England digital services such as GP Connect and the NHS App
• Experience leading a change initiative that needed to be reviewed or replanned after it started

Person Specification Experience Essential Change management skills Excellent communication, facilitation, influencing and negotiation skills Ability to analyse complex information and explain uncertainty, risk and potential impact Ability to identify dependencies and understand how changes may affect other services or teams Ability to communicate clearly with clinicians, Practice colleagues, partners and IT suppliers Ability to deliver practical training and coach staff with different levels of digital confidence Desirable Workshop design and facilitation skills Qualifications Essential Essential Experience in operational management, transformation or programme delivery Extensive handson experience using EMIS Web searches and reporting, including building, running, checking and interpreting searches and reports Experience using data and reports to understand service demand and support operational improvement Experience of service improvement and change management Experience supporting the implementation, improvement or adoption of digital systems in general practice or primary care Experience in digital transformation Experience producing clear written reports and explaining complex information and data Experience developing and monitoring project plans or change implementation plans Experience communicating effectively with IT suppliers, clinicians, partners and staff Experience contributing to IT clinical governance, digital risk management or IT safety processes Experience delivering training, coaching or practical support to help staff use digital systems and build their skills Experience presenting complex issues to managers or partners to support decisions Experience using Docman AI and PATCHS Desirable Desirable Knowledge of the Network Contract DES and NHS Long Term Plan Experience of line management, staff motivation and development Experience developing project scopes, initiation documents or business cases Experience as a formal project manager Experience using AccuRx, TeamNet or other GP digital systems Experience using NHS England digital services such as GP Connect and the NHS App Experience leading a change initiative that needed to be reviewed or replanned after it started

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St John’s Way Medical Centre

Address

96 St. John's Way

London

N19 3RN

United Kingdom

Employer's website

https://www.stjohnsway.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St John’s Way Medical Centre

Address

96 St. John's Way

London

N19 3RN

United Kingdom

Employer's website

https://www.stjohnsway.nhs.uk/ (Opens in a new tab)