Job summary

Please note that this post is Part of One LSC - a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust

We are seeking to employ a highly motivated, appropriately skilled, reliable, and enthusiastic Estates System Support Worker to provide administrative and systems support within Estates Services. The successful applicant will be a valuable member of the Estates Services team undertaking administrative, and estate systems support to the estates team across the organisation. The post holder will provide an efficient telephone helpline service for the E&F Helpdesk, maintain estates database systems including processing financial, procurement and asset information and accurately input data to the Maintenance Reporting System (fmFirst). The post holder will also carry out reception duties for visitors and contractors and deliver high-quality routine administrative support as required within the Directorate, responding to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Main duties of the job

As part of this role, you will be responsible for providing accurate information and data from the Computer-Aided Facilities Management (CAFM) system. Acting as the first point of contact for staff and contractor enquiries, you will offer guidance, information, and signposting, ensuring queries are referred to the appropriate department or individual when required.

You will deliver high-quality administrative and clerical support to managers across the team, as well as processing orders, resolving invoice queries, and supporting helpdesk operations.

About us

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people inour local area & give specialist care to 1.5 million people across Lancashire & Cumbria.Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.You'll have access to varied development opportunities, learn new skills and meet fab people. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres aroundpatient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

435-1LSC-LTH31.26

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

United Kingdom

Job description

Job responsibilities

Provides an efficient telephone helpdesk service, effectively dealing with requests from customers/clients for a range of services delivered by the department i.e., building/engineering.

Acts as first point of contact for staff/members of public for the Estates and Facilities Office/Helpdesk.

Deals with telephone enquiries in a clear and pleasant manner.

Handles non-verbal communication from members of public and staff through a variety of media.

Provides training to new starters, which includes discussion, explanation, shadowing and practical demonstration

Take responsibility for own personal development

Participate in appraisal and development meetings and develop a PDP

Undertake all Mandatory Training

Provides administrative support to colleagues in the immediate work team.

Provide information to staff and visitors to the department.

Operation of departmental computers in association with asset management and planned preventative maintenance.

Maintain security of information, i.e., computer passwords.

Ensure that all equipment used is in good repair, report if necessary.

Uses own initiative to ascertain and allocate helpdesk jobs to relevant department.

Ensures effective communication exists between the helpdesk and stakeholders and participate in service effectiveness.

Attend staff meetings, involving discussion of ideas for service development.

Take part in departmental audits

Deals with any problems relating to the Helpdesk service where appropriate.

Work within Trust and departmental guidelines, policies and procedures, including data information protection and security.

Ensure provision of a high-quality service by continual development of own role and that within the team.

Presenting a positive impression of the team and the service, supporting other team members.

Ensure accidents/incidents are notified promptly with adherence to departmental procedure.

Comply fully with all policies and procedures approved by the Trust.

Ensures that appropriate hospitality is afforded to visitors to the offices in a professional and courteous manner.

Produces Planned Preventative Maintenance (PPM) tickets for the various trades and collates on a weekly basis, as required.

Records information on various software packages and obtains reports.

Inputs and retrieves information in connection with the Estates operational business, i.e. eProc system, FM First.

Providing data in an accurate and timely manner.

Carries out filing, photocopying and laminating of documentation.

Job description Job responsibilities Provides an efficient telephone helpdesk service, effectively dealing with requests from customers/clients for a range of services delivered by the department i.e., building/engineering. Acts as first point of contact for staff/members of public for the Estates and Facilities Office/Helpdesk. Deals with telephone enquiries in a clear and pleasant manner. Handles non-verbal communication from members of public and staff through a variety of media. Provides training to new starters, which includes discussion, explanation, shadowing and practical demonstration Take responsibility for own personal development Participate in appraisal and development meetings and develop a PDP Undertake all Mandatory Training Provides administrative support to colleagues in the immediate work team. Provide information to staff and visitors to the department. Operation of departmental computers in association with asset management and planned preventative maintenance. Maintain security of information, i.e., computer passwords. Ensure that all equipment used is in good repair, report if necessary. Uses own initiative to ascertain and allocate helpdesk jobs to relevant department. Ensures effective communication exists between the helpdesk and stakeholders and participate in service effectiveness. Attend staff meetings, involving discussion of ideas for service development. Take part in departmental audits Deals with any problems relating to the Helpdesk service where appropriate. Work within Trust and departmental guidelines, policies and procedures, including data information protection and security. Ensure provision of a high-quality service by continual development of own role and that within the team. Presenting a positive impression of the team and the service, supporting other team members. Ensure accidents/incidents are notified promptly with adherence to departmental procedure. Comply fully with all policies and procedures approved by the Trust. Ensures that appropriate hospitality is afforded to visitors to the offices in a professional and courteous manner. Produces Planned Preventative Maintenance (PPM) tickets for the various trades and collates on a weekly basis, as required. Records information on various software packages and obtains reports. Inputs and retrieves information in connection with the Estates operational business, i.e. eProc system, FM First. Providing data in an accurate and timely manner. Carries out filing, photocopying and laminating of documentation.

Person Specification

Qualifications

Essential

• Numeracy & literacy skills
• Administrative skills / RSA 2 Qualification (or equivalent)
• Educated to GCSE level

Desirable

• NVQ Level 2 in word processing / software / use of IT databases /relevant practical experience
• ECDL qualification

Knowledge & Experience

Essential

• Efficient use of Microsoft Word, Excel, Powerpoint, Outlook, intranet
• Aware of the concept and application of confidentiality
• Previous experience of working within a customer service environment
• Demonstrate a commitment to continuing professional development

Desirable

• Previous experience of working within the NHS
• Experience of using a computer aided facilities management (CAFM) system
• Experience using eProcurement system

Person Specification Qualifications Essential Numeracy & literacy skills Administrative skills / RSA 2 Qualification (or equivalent) Educated to GCSE level Desirable NVQ Level 2 in word processing / software / use of IT databases /relevant practical experience ECDL qualification Knowledge & Experience Essential Efficient use of Microsoft Word, Excel, Powerpoint, Outlook, intranet Aware of the concept and application of confidentiality Previous experience of working within a customer service environment Demonstrate a commitment to continuing professional development Desirable Previous experience of working within the NHS Experience of using a computer aided facilities management (CAFM) system Experience using eProcurement system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)