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Digital Support Technician
North West Anglia NHS Foundation Trust View all jobs
Posted 25 day(s) ago
Reference: 2402159
Job summary
The Digital Support Technician role provides support assistance to ensure the reliable operation of systems, hardware, software, and services. This position is responsible for assisting in the troubleshooting and resolving of user issues, in the maintenance of IT assets, supporting system upgrades, and contributing to a secure and efficient technology environment. The role requires strong customer service skills, a good level of digital proficiency, and the ability to prioritise and resolve issues in a timely manner.
Main duties of the job
We have an exciting opportunity to join our newly created Digital Support team, following the merge of the IT and Informatic teams.
This role will:
- Diagnose and resolve common issues: performance problems, login/MFA errors,connectivity, software faults, and hardware incidents.
- Support the creation, modification, and deactivation of user accounts acrossrelevant systems and applications.
- Support with onboarding of new users by setting up accounts, configuring digitaltools, and providing orientation support.
The ideal candidate should be motivated, have excellent communication and interpersonal skills and attention for detail.
As well as the Trusts benefits, we offer hybrid working.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Details
Date posted
08 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
176-C-8243518
Job locations
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person Specification
Qualifications
Essential
- Good level of education (5x GCSE grade C/4 or higher inc Maths and English or equivalent)
Desirable
- IT Related Qualification (ITiL, Microsoft Accreditation)
Experience
Essential
- Previous experience of inputting data
Desirable
- Previous experience of working in a healthcare environment
Key skills and abilities
Essential
- High level of accuracy and attention to detail
Desirable
- Knowledge of the Trusts Hospital Information Systems
- Good working knowledge of the Data Protection Act and Data Security
Person Specification
Qualifications
Essential
- Good level of education (5x GCSE grade C/4 or higher inc Maths and English or equivalent)
Desirable
- IT Related Qualification (ITiL, Microsoft Accreditation)
Experience
Essential
- Previous experience of inputting data
Desirable
- Previous experience of working in a healthcare environment
Key skills and abilities
Essential
- High level of accuracy and attention to detail
Desirable
- Knowledge of the Trusts Hospital Information Systems
- Good working knowledge of the Data Protection Act and Data Security
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)