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Senior Practice Operations Manager
Banbury Cross Health Centre View all jobs
Posted 1 hour(s) ago
Reference: 2412493
Job summary
PML are seeking a highly motivated and experienced Senior Practice Operations Manager. The role is responsible for developing strategy and operational plans for Banbury Cross Health Centre, ensuring delivery of safe, effective and sustainable patient care and outcomes aligned to organisational objectives.
This role leads complex services and integrates multiple disciplines, with accountability for performance, resource management and profit and loss.
The ideal candidate will have a high degree of autonomy, applying strategic insight and judgement to coordinate activity across functions, set performance standards and create clear alignment to strategic goals, while influencing stakeholders and contributing to wider organisational decisionmaking.
The ideal candidate will be well-versed in all commercial matters and be a competent leader able to provide guidance that enhances performance in line with organisational values. They will ensure the effectiveness of Banbury Cross Health Centre's activities drive sustainable development and appropriate and safe patient care through first class health care services.
Main duties of the job
Strategy and planning
Operational leadership and delivery
Financial management and performance
Performance and people leadership
Governance, Risk and compliance
Stakeholder engagement and collaboration
Service Improvement and integration
About us
Banbury Cross Health Centre is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.
PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.
Details
Date posted
08 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A6033-26-0024
Job locations
Banbury Cross Health Centre
6 Oxford Road
Banbury
Oxfordshire
OX16 9AD
United Kingdom
Job description
Job responsibilities
Responsible for developing strategy and operational plans for a defined area, ensuring delivery of safe, effective and sustainable outcomes aligned to organisational objectives. Leads complex services or integrates multiple disciplines, with accountability for performance, resource management and, where applicable, profit and loss. Works with a high degree of autonomy, applying strategic insight and judgement to coordinate activity across functions, set performance standards and create clear alignment to strategic goals, while influencing stakeholders and contributing to wider organisational decisionmaking.
Role Accountabilities
Strategy and Planning
Contribute to the development and delivery of strategy and operational plans for the area of responsibility, aligning activities to organisational objectives.
Translate strategic priorities into coordinated operational plans, supporting effective implementation and delivery.
Monitor progress against plans, identifying risks and supporting adjustments to maintain alignment with strategic goals.
Operational Leadership and Delivery
Contribute to the leadership of complex services or the integration of multiple disciplines, supporting consistent and effective operational delivery.
Coordinate activity across teams and functions to enable efficient, safe and highquality service provision.
Support the delivery of operational performance, balancing quality, service and financial considerations.
Financial Management and Performance
Contribute to the management of budgets and resources, supporting financial performance and, where applicable, profit and loss accountability.
Monitor performance against financial and operational targets, identifying variances and supporting corrective actions.
Support the effective use of resources to deliver value and sustainable outcomes.
Performance and People Leadership
Contribute to team performance by supporting the setting of clear expectations and standards aligned to strategic objectives.
Enable visibility of organisational goals, helping to create line of sight between individual, team and organisational performance. Support the development of capability and performance through coaching, feedback and structured development activities.
Governance, Risk and Compliance
Contribute to the application of governance frameworks, ensuring adherence to organisational policies, regulatory requirements and best practice.
Identify, assess and respond to risks, escalating complex or highimpact issues as appropriate.
Support assurance activities, including audit, reporting and continuous improvement initiatives.
Stakeholder Engagement and Collaboration
Work collaboratively across the organisation, building effective relationships to support delivery of shared objectives.
Use communication and influencing skills to support alignment, resolve issues and enable coordinated decisionmaking.
Contribute to discussions with senior stakeholders, providing operational insight and supporting organisational priorities.
Service Improvement and Integration
Contribute to service development, transformation and improvement initiatives, including projects of medium to high complexity.
Support the integration of services or functions to improve efficiency, effectiveness and patient outcomes.
Promote a culture of continuous improvement and innovation within the area of responsibility.
Job description
Job responsibilities
Responsible for developing strategy and operational plans for a defined area, ensuring delivery of safe, effective and sustainable outcomes aligned to organisational objectives. Leads complex services or integrates multiple disciplines, with accountability for performance, resource management and, where applicable, profit and loss. Works with a high degree of autonomy, applying strategic insight and judgement to coordinate activity across functions, set performance standards and create clear alignment to strategic goals, while influencing stakeholders and contributing to wider organisational decisionmaking.
Role Accountabilities
Strategy and Planning
Contribute to the development and delivery of strategy and operational plans for the area of responsibility, aligning activities to organisational objectives.
Translate strategic priorities into coordinated operational plans, supporting effective implementation and delivery.
Monitor progress against plans, identifying risks and supporting adjustments to maintain alignment with strategic goals.
Operational Leadership and Delivery
Contribute to the leadership of complex services or the integration of multiple disciplines, supporting consistent and effective operational delivery.
Coordinate activity across teams and functions to enable efficient, safe and highquality service provision.
Support the delivery of operational performance, balancing quality, service and financial considerations.
Financial Management and Performance
Contribute to the management of budgets and resources, supporting financial performance and, where applicable, profit and loss accountability.
Monitor performance against financial and operational targets, identifying variances and supporting corrective actions.
Support the effective use of resources to deliver value and sustainable outcomes.
Performance and People Leadership
Contribute to team performance by supporting the setting of clear expectations and standards aligned to strategic objectives.
Enable visibility of organisational goals, helping to create line of sight between individual, team and organisational performance. Support the development of capability and performance through coaching, feedback and structured development activities.
Governance, Risk and Compliance
Contribute to the application of governance frameworks, ensuring adherence to organisational policies, regulatory requirements and best practice.
Identify, assess and respond to risks, escalating complex or highimpact issues as appropriate.
Support assurance activities, including audit, reporting and continuous improvement initiatives.
Stakeholder Engagement and Collaboration
Work collaboratively across the organisation, building effective relationships to support delivery of shared objectives.
Use communication and influencing skills to support alignment, resolve issues and enable coordinated decisionmaking.
Contribute to discussions with senior stakeholders, providing operational insight and supporting organisational priorities.
Service Improvement and Integration
Contribute to service development, transformation and improvement initiatives, including projects of medium to high complexity.
Support the integration of services or functions to improve efficiency, effectiveness and patient outcomes.
Promote a culture of continuous improvement and innovation within the area of responsibility.
Person Specification
Qualifications
Essential
- Relevant degree or equivalent professional experience in operations, healthcare, business or related field
- Evidence of knowledge of strategic planning, operational management and performance frameworks
- Understanding of governance, regulatory requirements and organisational policies
Experience
Essential
- Experience of working within complex operational environments or across multiple disciplines
- Experience contributing to service planning, delivery and improvement initiatives
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and Skills
Essential
- Strong business intelligence, analytical skills, and problem solving skills, with the ability to interpret data and inform decisions
- Commercial awareness holding P&L responsibility within a large organisation
Person Specification
Qualifications
Essential
- Relevant degree or equivalent professional experience in operations, healthcare, business or related field
- Evidence of knowledge of strategic planning, operational management and performance frameworks
- Understanding of governance, regulatory requirements and organisational policies
Experience
Essential
- Experience of working within complex operational environments or across multiple disciplines
- Experience contributing to service planning, delivery and improvement initiatives
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and Skills
Essential
- Strong business intelligence, analytical skills, and problem solving skills, with the ability to interpret data and inform decisions
- Commercial awareness holding P&L responsibility within a large organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Banbury Cross Health Centre
Address
Banbury Cross Health Centre
6 Oxford Road
Banbury
Oxfordshire
OX16 9AD
United Kingdom
Employer's website
https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Banbury Cross Health Centre
Address
Banbury Cross Health Centre
6 Oxford Road
Banbury
Oxfordshire
OX16 9AD
United Kingdom
Employer's website
https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)