Job summary

The Newborn Hearing Screener is a key member of the Newborn Hearing Screening Programme (NHSP), responsible for delivering high-quality hearing screening to newborn babies in accordance with national standards and local policies. Working as part of a multidisciplinary team, the post holder will undertake hearing screening assessments in hospital and outpatient settings, ensuring all eligible babies are screened within the required timescales.

The role involves providing clear, sensitive, and supportive information to parents and carers regarding the screening process and outcomes, maintaining accurate electronic records, and ensuring timely referral of babies requiring further assessment. The post holder will work independently within established protocols while contributing to the smooth running of the screening service.

The successful candidate will demonstrate excellent communication and interpersonal skills, a caring and compassionate approach when working with families, and the ability to manage a varied workload. They will be committed to maintaining confidentiality, adhering to NHS policies, and delivering patient-centred care that supports early identification and intervention for babies with hearing impairment.

Main duties of the job

Key Responsibilities

• Perform newborn hearing screening tests using approved screening equipment and protocols.
• Communicate effectively with parents and carers, providing information and reassurance throughout the screening process.
• Maintain accurate and timely records on relevant IT systems and databases.
• Refer babies for further assessment in accordance with NHSP guidelines where required.
• Ensure screening equipment is maintained, cleaned, and quality checked as required.
• Work collaboratively with midwives, maternity staff, audiology services, health visitors, and other healthcare professionals.
• Prioritise workload to meet programme targets and performance standards.
• Adhere to infection prevention and control procedures, information governance requirements, and safeguarding policies.
• Participate in training, competency assessments, audits, and continuous service improvement activities.

The ideal candidate will have:

• Good standard of education, including GCSEs (or equivalent) in English and Maths.
• Excellent communication and customer service skills.
• Strong attention to detail and accurate data entry skills.
• Experience working with babies, children, families, or within a healthcare setting (desirable).
• Ability to work independently and as part of a team.
• Competence in using IT systems and electronic patient records.
• Flexibility to work across hospital and community locations as required.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP