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Posted 20 hour(s) ago
Reference: 2412800
Job summary
Are you passionate about helping people and making a difference in your local community? We are looking for a friendly, compassionate and proactive Patient Advisor to join our dedicated team at Lockside Medical Centre.
This is a rewarding and varied role where you will be at the heart of patient care, acting as the first point of contact for patients accessing our services. Working within our Total Triage model, you will support patients by gathering information, navigating them to the most appropriate healthcare professional or service, and ensuring they receive the right care at the right time.
No two days are the same. You'll be part of a supportive and forward-thinking team that values personal development, collaboration and excellent patient care. If you enjoy working with people, have strong communication skills and thrive in a fast-paced environment, we'd love to hear from you.
This is an excellent opportunity to build a career within primary care while making a genuine difference to the health and wellbeing of our patients every day.
Main duties of the job
As a Patient Advisor, you will play an important role in helping patients access healthcare services and ensuring they receive a positive experience when contacting the practice. Working as part of a supportive team, you will communicate with patients through a variety of channels, provide guidance and support, and help ensure that requests are managed efficiently and effectively.
This is a busy and varied position that requires excellent communication skills, a compassionate approach, and the ability to work confidently in a fast-paced environment. You will be expected to use your judgement, problem-solving skills and local service knowledge to help patients access the most appropriate care and support.
The successful applicant will work closely with clinical and administrative colleagues, contribute to the smooth running of the practice, and support our commitment to delivering high-quality, patient-centred care. This role offers the opportunity to develop new skills, work with a wide range of people, and make a meaningful difference to the health and wellbeing of our community every day.
About us
At Lockside Medical Centre, we are proud of our dedicated and experienced team, which consists of 6 GP Partners, 1 Salaried, 2 Advanced Nurse Practitioners, 2 General Practice Nurses, 3 Healthcare Assistants, Patient Advisors and a wider supportive administration team.
We are committed to providing high-quality, patient-centred care to our diverse practice population of over 8,300 patients, and we are proud to have achieved an Outstanding CQC rating, reflecting the hard work, professionalism and commitment of our entire team.
As a training practice, we are passionate about supporting learning and development, encouraging our staff to grow their skills and reach their full potential. We believe that every member of the team has an important contribution to make and strive to create an environment where colleagues feel valued, supported and empowered.
We are committed to promoting equality, diversity and inclusion for both our patients and staff, and we foster a culture of respect, collaboration and kindness.
One of the things we are most proud of is our team stability. Many of our staff have worked with us for a number of years, which we believe reflects the supportive culture, strong teamwork and positive working environment we have built together. If you are looking for a role within a friendly practice where you can develop, make a difference and feel part of a team, we'd love to hear from you.
Details
Date posted
08 October 2026
Pay scheme
Other
Salary
Depending on experience We offer the National Living wage or AFC whichever is the highest
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A4249-26-0000
Job locations
Lockside Medical Centre
85 Huddersfield Road
Stalybridge
Cheshire
SK15 2PT
United Kingdom
Job description
Job responsibilities
Job Title: Patient Advisor
Main Purpose of the Post: To provide a point of contact for patients and
act as a focal point of communication between patients, doctors, nurses and other members of the team. To assist doctors in their efforts to offer an effective and efficient service to their patients.
Responsible to: Practice Manager/ Admin Manager
Job summary
Much of your work follows protocols and procedures, however this post asks to show considerable initiative to be able to develop, organise and prioritise workload
You will operate as a member of a Team
You may be asked to participate in the setting of strategic aims of the practice and work along side other members of the team to achieve set goals
You are encouraged to develop and maintain up to date training (Teamnet)
At all times you must work within your area of competence
To attend Joint and Administrative meetings each week.
- Reception Duties:
Ensure efficiency of appointment system and monitor correct flow of patients into clinical rooms.
Complete and submit Accurx online consultation forms on behalf of patients who are unable to access or complete them independently, ensuring information is recorded accurately and in line with practice protocols.
Support patients with digital access where appropriate, helping them navigate online services whilst maintaining confidentiality and patient autonomy.
Ensure that Accurx submissions completed on behalf of patients contain sufficient information to support effective clinical triage and decision-making.
Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensure forms are completed.
Advise relevant charges for private services, accept payments, document and issue receipts for same
Respond to all queries and requests for assistance from patients and other visitors
Ensure that requests for repeat prescriptions are dealt with in accordance with the Practice protocol and processed appropriately
Enter patients change of address details on to the computer and keep records up to date.
Enter relevant documentation onto the computer when appropriate
Deal with samples appropriately that are handed over reception by patients
Any other job which occurs and is relevant to the smooth running of the practice
Manage the practice NHS email account
Dealing with daily task including liaising with other NHS organizations/hospital/PCN and Allied professionals.
Chaperone clinicians if covered by DBS.
- Management of Appointment system
Monitor effectiveness of the system and report any problems
Ensure familiarity with all appointment systems
Book appointments and reviews ensuring sufficient information is recorded
Booking cross organisation appointments (PCAS MSK MH Paramedic)
Advise patients of any delays in surgeries due to emergencies etc.
- Management of Medical Record
Ensure correspondence, reports, results etc are filed in the correct record
Note summarising of medical record on completion of appropriate training
Opening of daily post and deal with appropriately
Scan and manage hospital letters received in the post and electronically file from Docman system
- Operation of Telephone System
Receive and make calls are required, diverting calls and taking messages which should be documented as appropriate
Ensure that the system is operational at the beginning of each day
Receiving queries over the telephone and processing them according to the practice protocol
Job description
Job responsibilities
Job Title: Patient Advisor
Main Purpose of the Post: To provide a point of contact for patients and
act as a focal point of communication between patients, doctors, nurses and other members of the team. To assist doctors in their efforts to offer an effective and efficient service to their patients.
Responsible to: Practice Manager/ Admin Manager
Job summary
Much of your work follows protocols and procedures, however this post asks to show considerable initiative to be able to develop, organise and prioritise workload
You will operate as a member of a Team
You may be asked to participate in the setting of strategic aims of the practice and work along side other members of the team to achieve set goals
You are encouraged to develop and maintain up to date training (Teamnet)
At all times you must work within your area of competence
To attend Joint and Administrative meetings each week.
- Reception Duties:
Ensure efficiency of appointment system and monitor correct flow of patients into clinical rooms.
Complete and submit Accurx online consultation forms on behalf of patients who are unable to access or complete them independently, ensuring information is recorded accurately and in line with practice protocols.
Support patients with digital access where appropriate, helping them navigate online services whilst maintaining confidentiality and patient autonomy.
Ensure that Accurx submissions completed on behalf of patients contain sufficient information to support effective clinical triage and decision-making.
Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensure forms are completed.
Advise relevant charges for private services, accept payments, document and issue receipts for same
Respond to all queries and requests for assistance from patients and other visitors
Ensure that requests for repeat prescriptions are dealt with in accordance with the Practice protocol and processed appropriately
Enter patients change of address details on to the computer and keep records up to date.
Enter relevant documentation onto the computer when appropriate
Deal with samples appropriately that are handed over reception by patients
Any other job which occurs and is relevant to the smooth running of the practice
Manage the practice NHS email account
Dealing with daily task including liaising with other NHS organizations/hospital/PCN and Allied professionals.
Chaperone clinicians if covered by DBS.
- Management of Appointment system
Monitor effectiveness of the system and report any problems
Ensure familiarity with all appointment systems
Book appointments and reviews ensuring sufficient information is recorded
Booking cross organisation appointments (PCAS MSK MH Paramedic)
Advise patients of any delays in surgeries due to emergencies etc.
- Management of Medical Record
Ensure correspondence, reports, results etc are filed in the correct record
Note summarising of medical record on completion of appropriate training
Opening of daily post and deal with appropriately
Scan and manage hospital letters received in the post and electronically file from Docman system
- Operation of Telephone System
Receive and make calls are required, diverting calls and taking messages which should be documented as appropriate
Ensure that the system is operational at the beginning of each day
Receiving queries over the telephone and processing them according to the practice protocol
Person Specification
Qualifications
Essential
- A demonstrable commitment to professional development
- Emis trained
Desirable
- Intermediate level Microsoft Office
Experience
Essential
- Experience of working in a public reception environment.
- Experience of Microsoft Office software.
- Experience of dealing with the public and/or patients.
Desirable
- Experience of telephone switchboard operation.
- Experience of computerised clinical system.
Person Specification
Qualifications
Essential
- A demonstrable commitment to professional development
- Emis trained
Desirable
- Intermediate level Microsoft Office
Experience
Essential
- Experience of working in a public reception environment.
- Experience of Microsoft Office software.
- Experience of dealing with the public and/or patients.
Desirable
- Experience of telephone switchboard operation.
- Experience of computerised clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lockside Medical Centre
Address
Lockside Medical Centre
85 Huddersfield Road
Stalybridge
Cheshire
SK15 2PT
United Kingdom
Employer's website
Employer details
Employer name
Lockside Medical Centre
Address
Lockside Medical Centre
85 Huddersfield Road
Stalybridge
Cheshire
SK15 2PT
United Kingdom