Job summary

On our vibrant 25-bedded Great Western Ward, every day brings variety and purpose. You'll support the nursing team in caring for patients from newborns through to young adults, helping with day-to-day tasks that make a big impact - from assisting with personal care and observations to providing comfort and reassurance to families.

What makes this role special?

• You'll work alongside experienced nurses and clinicians, gaining valuable hands-on experience in a wide range of paediatric medical and surgical services.
• Our patients include those with complex conditions, trauma, and acute admissions from emergency and intensive care units - giving you insight into specialist care.
• You'll be supported by dedicated educators and a friendly team who will help you develop your skills and confidence.

What we offer:

• Full training and development opportunities, including access to apprenticeships and career progression pathways.
• A collaborative, caring environment where your contribution truly matters.
• Flexible working options, wellbeing support, and recognition schemes - plus benefits like cycle-to-work, car lease, season ticket loans, and onsite leisure facilities.

Main duties of the job

• Demonstrate a courteous, friendly and helpful approach to patients, colleagues and relatives, greet them orientate patients and visitors to the area.
• Minimise queue on the reception area and seek assistance when necessary.
• Introduce yourself to new arrivals and explain your part in their journey.
• Where appropriate, use the patients name when talking to them, maintain eye contact and smile.
• To respond in a helpful way to all enquiries from patients, relatives, carers and staff and be empathetic to the needs of patients who may be anxious or distressed.
• Ensure effective and appropriate communication with staff, patients, relatives and visitors, maintaining confidentiality and information governance at all times.
• Answer the telephone, respond to queries and take messages, referring to the nurse or doctor in charge when appropriate. Be able to redirect incoming calls and access the bleep system.
• Communicate effectively via Trust email and check emails for relevant Trust and management information.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.