Job summary

The postholder will act as the Trust's Intelligent Client Contract and Performance Manager for designated outsourced Hard Facilities Management services. The postholder will be primarily based at Highgate Mental Health Centre; however, they may be required to work across Chase Farm Hospital, St Ann's Hospital and associated community sites as service demands require.

Working with a high degree of autonomy within Trust policies, statutory frameworks and contractual requirements, the postholder will provide specialist operational oversight, technical assurance and contract management to ensure external service providers deliver safe, effective, compliant and value-for-money services. The role is responsible for interpreting and challenging contractor performance, assuring statutory compliance, managing contractual relationships, identifying service risks and driving continuous improvement. The postholder is not responsible for the direct delivery or day-to-day supervision of maintenance services.

The postholder will embed the Trust values and The North London Way across all aspects of the function.

Main duties of the job

• Act as the Trust's Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively and in accordance with contractual requirements.
• Monitor and challenge contractor performance against KPIs, service specifications, statutory requirements and quality standards.
• Provide technical assurance of statutory maintenance, PPM, reactive maintenance and lifecycle activities.
• Monitor compliance with legislation, HTMs, HBNs and H&S requirements.
• Undertake audits, inspections and assurance reviews to verify compliance and service quality.
• Monitor maintenance backlogs, asset condition and risks, ensuring mitigation measures are implemented.
• Act as liaison between Trust stakeholders and Hard FM service providers.
• Investigate estates-related incidents, complaints, service failures and contractual non-compliance.
• Prepare performance, compliance and assurance reports for senior management and governance groups.
• Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.
• Monitor contractor financial performance, review quotations, validate invoices and ensure value for money.
• Support the Hard FM Supervisor.
• Utilise CAFM systems and performance data to support contract management.
• Develop local procedures, contract management processes and service improvement initiatives.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£58,133 to £65,261 a year Per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

455-NLFT-8297678

Job locations

Highgate Mental Health Centre

Dartmouth Park Hill

London

N19 5NX

United Kingdom

Job description

Job responsibilities

Contract Management and PerformanceManage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.Lead contract review meetings, challenge poor performance and drive service improvement.Support contract mobilisation, variations and service developments.

Technical Assurance and ComplianceProvide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.Monitor compliance with relevant statutory, regulatory and NHS estates standards.Undertake audits, inspections and assurance reviews of contractor performance and compliance.

Operational AssuranceMonitor the delivery of planned and reactive maintenance services across designated sites.Review contractor resources, resilience arrangements, maintenance backlogs and asset-related risks.Ensure maintenance records, asset information and performance data are accurate and up to date.

Quality, Risk and GovernanceInvestigate service failures, incidents, complaints and contractual non-compliance.Identify and escalate risks, ensuring corrective actions are implemented.Prepare performance, compliance and assurance reports for senior management and governance groups.Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.

Stakeholder ManagementAct as the key liaison between the Trust, clinical services, corporate departments and outsourced Hard FM providers.Develop effective working relationships with stakeholders whilst maintaining appropriate contractor challenge and accountability.Ensure customer feedback and service issues are effectively managed and resolved.

Financial and Commercial ManagementMonitor contractor financial performance and value for money.Review quotations, contract variations and expenditure.Validate invoices and support budget monitoring and forecasting activities.

Leadership and Service DevelopmentLine manage and support the Hard FM Supervisor.Promote high standards of performance, safety and continuous improvement.Develop and implement contract management processes, local procedures and service improvement initiatives.Utilise CAFM systems and performance data to support effective contract management and service delivery.

Job description Job responsibilities Contract Management and PerformanceManage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.Lead contract review meetings, challenge poor performance and drive service improvement.Support contract mobilisation, variations and service developments. Technical Assurance and ComplianceProvide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.Monitor compliance with relevant statutory, regulatory and NHS estates standards.Undertake audits, inspections and assurance reviews of contractor performance and compliance. Operational AssuranceMonitor the delivery of planned and reactive maintenance services across designated sites.Review contractor resources, resilience arrangements, maintenance backlogs and asset-related risks.Ensure maintenance records, asset information and performance data are accurate and up to date. Quality, Risk and GovernanceInvestigate service failures, incidents, complaints and contractual non-compliance.Identify and escalate risks, ensuring corrective actions are implemented.Prepare performance, compliance and assurance reports for senior management and governance groups.Support compliance with CQC standards, PAM, ERIC and other regulatory requirements. Stakeholder ManagementAct as the key liaison between the Trust, clinical services, corporate departments and outsourced Hard FM providers.Develop effective working relationships with stakeholders whilst maintaining appropriate contractor challenge and accountability.Ensure customer feedback and service issues are effectively managed and resolved. Financial and Commercial ManagementMonitor contractor financial performance and value for money.Review quotations, contract variations and expenditure.Validate invoices and support budget monitoring and forecasting activities. Leadership and Service DevelopmentLine manage and support the Hard FM Supervisor.Promote high standards of performance, safety and continuous improvement.Develop and implement contract management processes, local procedures and service improvement initiatives.Utilise CAFM systems and performance data to support effective contract management and service delivery.

Person Specification

Qualifications

Essential

• Degree-level qualification/NVQ Level 5 or equivalent specialist knowledge and experience in facilities management, estates, engineering, building services, contract management or a related discipline
• NEBOSH Certificate or equivalent Health and Safety qualification.
• Evidence of continuing professional development relevant to Hard FM, estates compliance, contract management or healthcare estates

Desirable

• HNC/HND or degree in building services, engineering, construction or a related technical discipline
• Membership of a relevant professional body such as IWFM, IHEEM, CIBSE, CIOB or equivalent
• Project management qualification.
• Relevant specialist accreditation, authorised person training or responsible person training where applicable

Skills

Essential

• Strong technical knowledge of Hard FM systems, statutory compliance requirements and contractor-delivered estates services
• Strong contractor management skills, including the ability to challenge poor performance and negotiate improvement plans
• Ability to interpret contracts, service specifications, KPIs, compliance evidence and performance data
• Good financial awareness, including invoice validation, variation review, budget monitoring and value-for-money considerations

Desirable

• Asset management expertise

Experience

Essential

• Significant experience of Hard FM, estates, engineering, building services or contract management in a healthcare, public sector or large complex estate environment.
• Knowledge and practical understanding of statutory compliance requirements, including fire, water, electrical, gas, ventilation and other relevant Hard FM disciplines

Desirable

• Experience of NHS estates governance and CQC requirements

Person Specification Qualifications Essential Degree-level qualification/NVQ Level 5 or equivalent specialist knowledge and experience in facilities management, estates, engineering, building services, contract management or a related discipline NEBOSH Certificate or equivalent Health and Safety qualification. Evidence of continuing professional development relevant to Hard FM, estates compliance, contract management or healthcare estates Desirable HNC/HND or degree in building services, engineering, construction or a related technical discipline Membership of a relevant professional body such as IWFM, IHEEM, CIBSE, CIOB or equivalent Project management qualification. Relevant specialist accreditation, authorised person training or responsible person training where applicable Skills Essential Strong technical knowledge of Hard FM systems, statutory compliance requirements and contractor-delivered estates services Strong contractor management skills, including the ability to challenge poor performance and negotiate improvement plans Ability to interpret contracts, service specifications, KPIs, compliance evidence and performance data Good financial awareness, including invoice validation, variation review, budget monitoring and value-for-money considerations Desirable Asset management expertise Experience Essential Significant experience of Hard FM, estates, engineering, building services or contract management in a healthcare, public sector or large complex estate environment. Knowledge and practical understanding of statutory compliance requirements, including fire, water, electrical, gas, ventilation and other relevant Hard FM disciplines Desirable Experience of NHS estates governance and CQC requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London NHS Foundation Trust

Address

Highgate Mental Health Centre

Dartmouth Park Hill

London

N19 5NX

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North London NHS Foundation Trust

Address

Highgate Mental Health Centre

Dartmouth Park Hill

London

N19 5NX

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)