Job summary

We are seeking a highly organised and motivated Ward Administrator to join Tazetta, a male acute mental health inpatient ward at the Oleaster Centre. This is a part time role, working across Monday to Friday mornings, with some flexibility with start/end times.

This is a key administrative role, providing comprehensive support to the ward multidisciplinary team and helping to ensure the smooth day-to-day operation of the ward.

As the first point of contact for many patients, carers and professionals, the post holder will play a vital role in maintaining effective communication, managing patient-related administration and supporting the delivery of safe, high-quality care. The successful candidate will be proactive, adaptable and able to work effectively in a busy and sometimes challenging environment.

The Ward Administrator will work closely with nursing, medical and allied health professional colleagues, ensuring that administrative systems, electronic patient records and ward processes are maintained to a high standard. Attention to detail, excellent organisational skills and a commitment to confidentiality are essential.

Main duties of the job

The post holder will provide comprehensive administrative support to the ward and multidisciplinary team, ensuring the efficient management of patient information and ward processes.

Key responsibilities include:

• Serving as the main administrative point of contact for the ward, responding to enquiries from patients, carers, staff and external agencies in a professional and timely manner.
• Supporting patient admissions, transfers and discharges by ensuring all associated documentation and electronic records are completed accurately.
• Maintaining and updating electronic patient records and other clinical information systems in accordance with Trust policies and information governance requirements.
• Managing correspondence, emails, telephone calls and diary arrangements on behalf of the ward team.
• Monitoring and ordering ward supplies and equipment through agreed procurement processes.
• Ensuring patient records, filing systems and databases are maintained accurately and securely.
• Working closely with members of the multidisciplinary team to facilitate effective communication and coordination of care.
• Contributing to the delivery of an efficient, responsive and patient-focused administrative service.

The role offers an excellent opportunity to become part of a dedicated team committed to providing high-quality care and improving outcomes for people accessing mental health services.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.