Job summary

The post holder will provide administrative and operational support to the Mental Health Liaison Team, contributing to the effective delivery of services across acute hospital settings. They will support the coordination and tracking of referrals, maintain accurate patient records on EPJS and other systems, and ensure compliance with Trust and information governance requirements.

The role involves liaising with a range of internal and external stakeholders, effective communication and the timely completion of administrative processes. The post holder will also assist with patient flow and bed management and deputise for the Patient Flow Coordinator during periods of absence or increased service demand, helping to facilitate safe and timely admissions, transfers, and discharges.

Acting as a key point of contact between liaison teams, Emergency Departments, inpatient wards, bed management teams, community services, and external providers, you will support the management of mental health bed demand. Duties include coordinating Mental Health Act assessment referrals, processing bed requests, assisting with documentation, arranging transport, maintaining tracking systems, monitoring delays, and supporting service improvement activities.

The successful candidate will have excellent organisational, communication, and interpersonal skills, with the ability to work independently, prioritise workloads, and contribute to the delivery of safe, effective, and high-quality patient care.

Main duties of the job

Provide administrative and operational support to the Mental Health Liaison Team, including referral coordination, patient flow support, and assistance with discharge planning. Maintain accurate patient records on EPJS and Trust systems, process clinical documentation, and support data collection, reporting, and audits.

Act as a key point of contact for patients, carers, staff, and partner agencies, ensuring effective communication and escalation of urgent issues. Liaise with hospital, community, and external services to support continuity of care and maintain administrative tracking systems.

Undertake general administrative duties, including diary management, meeting support, minute taking, filing, and correspondence. Contribute to governance, quality improvement, training, and service development activities, while providing reception and cross-site cover as required.

About us

South London and Maudsley NHS Foundation Trust is one of the UK's largest providers of mental health and substance misuse services, serving over 1.1 million people across South London. Working in partnership with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London, and King's Health Partners, SLaM combines outstanding clinical care with world-leading research, innovation, and education.

The Trust employs around 5,000 staff and delivers more than 230 inpatient, outpatient, and community services across Croydon, Lambeth, Lewisham, Southwark, Bexley, Bromley, and Greenwich. Each year, SLaM provides inpatient care to approximately 5,300 people and supports more than 45,000 patients in community settings.

Joining SLaM offers the opportunity to work within an internationally recognised mental health organisation with a strong commitment to staff development. Employees benefit from extensive training, professional development opportunities, and the chance to collaborate with leading clinicians, researchers, and academics while contributing to innovative and high-quality patient care.

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NCL-8212884-MU

Job locations

St Thomas Hospital

Westminster Bridge Road

London

SE1 7EH

United Kingdom

Job description

Job responsibilities

As outlined above, this role requires that the post holder provide comprehensive administrative, operational and patient flow support.

Job description Job responsibilities As outlined above, this role requires that the post holder provide comprehensive administrative, operational and patient flow support.

Person Specification

Essential

Essential

• Previous experience in an administrative or clerical role within an NHS setting.
• Good IT skills including Microsoft Outlook, Word and basic Excel.
• Understanding of confidentiality, data protection and information governance.
• Good standard of education (GCSE or equivalent including English and Mathematics).
• Ability to maintain and manage data.
• Ability to work with minimal supervision and direct own work streams.
• Ability to work under pressure.

Desirable

• EPJS / RIO / EPIC experience.
• An understanding of the function of inpatient wards, CMHTs (Community Mental Health Teams), and home treatment teams and how they interface with each other.
• Knowledge of mental health bed management and coordination.
• Monitor patient flow, recognise delays, and escalate concerns appropriately to support timely management

Person Specification Essential Essential Previous experience in an administrative or clerical role within an NHS setting. Good IT skills including Microsoft Outlook, Word and basic Excel. Understanding of confidentiality, data protection and information governance. Good standard of education (GCSE or equivalent including English and Mathematics). Ability to maintain and manage data. Ability to work with minimal supervision and direct own work streams. Ability to work under pressure. Desirable EPJS / RIO / EPIC experience. An understanding of the function of inpatient wards, CMHTs (Community Mental Health Teams), and home treatment teams and how they interface with each other. Knowledge of mental health bed management and coordination. Monitor patient flow, recognise delays, and escalate concerns appropriately to support timely management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

St Thomas Hospital

Westminster Bridge Road

London

SE1 7EH

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

St Thomas Hospital

Westminster Bridge Road

London

SE1 7EH

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)