Job summary

The post holder will play a key role in shaping and delivering organisation-wide transformation projects that improve outcomes for our service users and communities. The Trust's Strategy & Transformation Team at South London & Maudsley NHS Foundation Trust works with operational and clinical leaders to design, deliver and embed transformational change that improves quality, safety, experience, outcomes and value. The post holder will work dynamically to lead, manage and deliver transformation projects across all directorates and corporate functions, translating strategic priorities into practical, measurable improvements.

We are expecting a high number of applicants for this role, so the application window may close early. We therefore recommend you submit your application ahead of the deadline to ensure you do not miss out.

Main duties of the job

The main duties and responsibilities of the post holder will be to provide management and leadership across the following delivery areas:

• Design, deliver and embed transformational change and workstreams across the organisation into service-delivery
• Identify transformation opportunities, analysing complex situations and comparing a range of options to inform recommendations and next steps, working internally and externally with partners
• Convening stakeholders to identify shared challenges and undertake root-cause analysis across strategic and transformation agendas.
• Defining and benchmarking quantitative and qualitative measures for decision-making, benefits realisation and monitoring impact.
• Co-producing a clear and compelling case for change involving service users, carers, communities and key internal and external stakeholders.

This will involve strong stakeholder engagement, programme and project management, analytical capability and change management skills to ensure sustainable adoption. The post holder will report to the Head of Change and Transformation while working closely with directorate leadership teams and corporate functions to ensure alignment with the Trust strategy and transformation portfolio. The post holder will engage with Operational Directors, Clinical Directors, Heads of Nursing and Quality, service users and carers and the broader operational and clinical workforce, supporting co-production and inclusive change.

About us

We provide the widest range of NHS mental health services in the UK andaim to be a leader in improving health and wellbeing-locally, nationally and globally.

We serve a local population of 1.3 million people in south London, as well as specialist services for children and adults across the UK and beyond.

Each year we provide inpatient care for over 5,000 people, and treat more than 40,000 patients in the community in Lambeth, Southwark, Lewisham and Croydon.

Our 5 Commitments

As a Trust, we are dedicated to delivering care according to our five key commitments:

• I willbe caring, kind and polite
• I willbe prompt and value your time
• I willtake time to listen to you
• I willbe honest and direct with you
• I will do what I say I am going to do

These commitments sit alongside our values: Kindness, Respect, Together. We have created a framework to set out the behaviours we want to see under each of these values and the behaviours that our service users and their carers should hold us accountable to.

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£58,133 to £65,261 a year Per Annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

334-NCL-8225001-MU

Job locations

Maudsley Hospital

South London and Maudsley NHS Foundation Trust

London

SE5 8AZ

United Kingdom

Job description

Job responsibilities

Transformation delivery

• Problem-solving to translate organisational strategic objectives, national and local priorities into service delivery.
• Navigating new and emerging challenges to develop tailored, measured, and timely responses.
• Ensuring transformational initiatives are delivered effectively and to time, using structured delivery tools alongside influencing, facilitation and relationship management to overcome resistance to change and support adoption.
• Proposing and supporting policy, pathway and operating model changes with service leads and working groups, recognising wider impacts across functions and directorates.
• Holding specialist knowledge of service delivery and transformation to support directorates to deliver and sustain change.
• Undertake evaluation and evidence reviews to inform strategic and transformation design and ensure continued clinical effectiveness
• Supporting continual development of delivery and the effective implementation of initiatives to improve care outcomes
• Monitoring and reporting performance, benefits and KPIs through dashboards and insight packs
• Research into mental health best practice and benchmarking to support service design and development

Project and programme management

• Leading development of overall programme management and project plans to coordinate programme and project activity, and drawing interdependencies and connections with other projects.
• Responding effectively to unforeseen challenges that threaten strategic priorities or project milestones.
• Establishing appropriate governance structures, reporting and controls to support delivery across the transformation portfolio and sustain improvements and new ways of working
• Supporting delivery of strategy and transformation projects (e.g., plans, trackers, workshops and programme meetings)
• Implementing and improving project and resource management approaches, including use of project management software and tools
• Supporting business case development and delegated budget/resource planning for strategy and transformation initiatives, including benefits and cost impact assessment
• Supporting change adoption activities (e.g., training plans, communications, readiness assessments) to embed new ways of working

Management and leadership

• Demonstrate leadership with regards to influencing and decision making to ensure that projects take an appropriate path including setting timescales and managing milestones
• Work with Senior Managers across the Trust to support governance of the Programme. This will include supporting development of reporting plans, risks and issues logs and monthly dashboard reporting.
• Able to present (both formally and informally) to clinical teams/colleagues about the scope, content and timescales associated with the relevant Transformation projects

Stakeholder engagement and relationship management

• Proactively build relationships and work closely with a range of colleagues across the Trust to encourage collaborative working
• Using, presenting and gaining agreement on highly complex, sensitive or contentious information with diverse stakeholder groups and professions.
• Creating psychological safety to ensure that stakeholders feel empowered to raise concerns about operational and clinical challenges.
• Ensuring effective, sensitive and transparent mechanisms for translating service user feedback and experience of communities into service improvement ideas, bringing together key stakeholders to problem solve effectively
• Monitoring and managing the capacity of key stakeholders to ensure that projects are delivered to time, and capacity risks are escalated in a timely manner.
• Stakeholder engagement, including senior internal and external stakeholders from system partners to clinical and operational staff to service users and carers
• Liaison with wider SLaM Corporate Functions, where appropriate

Financial responsibilities

• Support judicious management of project budgets and monitoring expenditure, escalating concerns where appropriate

Other duties

• Meet regularly with the Head of Change and Transformation with regards to programme activity
• Deputise as necessary for other members of the team
• Undertake ad-hoc projects and pieces of work as specified
• Assist the Head of Change and Transformation with events and event set up as appropriate
• Work flexibly to manage own workload in a busy environment, prioritising and competing deadlines across multiple workstreams
• Carry out other duties commensurate to the grade as and when necessary.

Job description Job responsibilities Transformation delivery Problem-solving to translate organisational strategic objectives, national and local priorities into service delivery. Navigating new and emerging challenges to develop tailored, measured, and timely responses. Ensuring transformational initiatives are delivered effectively and to time, using structured delivery tools alongside influencing, facilitation and relationship management to overcome resistance to change and support adoption. Proposing and supporting policy, pathway and operating model changes with service leads and working groups, recognising wider impacts across functions and directorates. Holding specialist knowledge of service delivery and transformation to support directorates to deliver and sustain change. Undertake evaluation and evidence reviews to inform strategic and transformation design and ensure continued clinical effectiveness Supporting continual development of delivery and the effective implementation of initiatives to improve care outcomes Monitoring and reporting performance, benefits and KPIs through dashboards and insight packs Research into mental health best practice and benchmarking to support service design and development Project and programme management Leading development of overall programme management and project plans to coordinate programme and project activity, and drawing interdependencies and connections with other projects. Responding effectively to unforeseen challenges that threaten strategic priorities or project milestones. Establishing appropriate governance structures, reporting and controls to support delivery across the transformation portfolio and sustain improvements and new ways of working Supporting delivery of strategy and transformation projects (e.g., plans, trackers, workshops and programme meetings) Implementing and improving project and resource management approaches, including use of project management software and tools Supporting business case development and delegated budget/resource planning for strategy and transformation initiatives, including benefits and cost impact assessment Supporting change adoption activities (e.g., training plans, communications, readiness assessments) to embed new ways of working Management and leadership Demonstrate leadership with regards to influencing and decision making to ensure that projects take an appropriate path including setting timescales and managing milestones Work with Senior Managers across the Trust to support governance of the Programme. This will include supporting development of reporting plans, risks and issues logs and monthly dashboard reporting. Able to present (both formally and informally) to clinical teams/colleagues about the scope, content and timescales associated with the relevant Transformation projects Stakeholder engagement and relationship management Proactively build relationships and work closely with a range of colleagues across the Trust to encourage collaborative working Using, presenting and gaining agreement on highly complex, sensitive or contentious information with diverse stakeholder groups and professions. Creating psychological safety to ensure that stakeholders feel empowered to raise concerns about operational and clinical challenges. Ensuring effective, sensitive and transparent mechanisms for translating service user feedback and experience of communities into service improvement ideas, bringing together key stakeholders to problem solve effectively Monitoring and managing the capacity of key stakeholders to ensure that projects are delivered to time, and capacity risks are escalated in a timely manner. Stakeholder engagement, including senior internal and external stakeholders from system partners to clinical and operational staff to service users and carers Liaison with wider SLaM Corporate Functions, where appropriate Financial responsibilities Support judicious management of project budgets and monitoring expenditure, escalating concerns where appropriate Other duties Meet regularly with the Head of Change and Transformation with regards to programme activity Deputise as necessary for other members of the team Undertake ad-hoc projects and pieces of work as specified Assist the Head of Change and Transformation with events and event set up as appropriate Work flexibly to manage own workload in a busy environment, prioritising and competing deadlines across multiple workstreams Carry out other duties commensurate to the grade as and when necessary.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent
• Evidence of continuous professional development

Desirable

• Experience of delivering transformation and innovation for pathways in mental health.
• Qualification in project or programme management

Experience

Essential

• Experience working in the NHS, health and care sector or a large complex multi-sited organisation
• Experience leading programmes, projects or transformation initiatives, including governance, performance reporting and delivery across a complex environment
• Experience building relationships and influencing with internal and external stakeholders, including senior leaders, partners, staff and teams
• Experience of receiving and communicating business-sensitive information to staff, board members, executives and external partners
• Experience in using Microsoft Office - Excel, Word, PowerPoint, Office 365

Desirable

• Experience presenting in workshops and facilitating sessions with a range of stakeholders
• Experience of budget and resource allocation

Knowledge / Skills

Essential

• Ability to think and plan strategically, tactically and creatively and adapt plans when required.
• Ability to gather, analyse and interpret information from a range of sources, and use this to develop and communicate practical solutions.
• Ability to communicate effectively, orally and in writing, including with service users, carers and communities and influence and secure support from stakeholders
• Ability to work independently and collaboratively, prioritising competing demands and delivering under pressure.
• Knowledge of MS office and use of project plans

Personal Qualities

Essential

• Good self-awareness and judgement.
• Professional, flexible attitude
• Highly self-motivated with high internal work standards

Person Specification Qualifications Essential Educated to degree level or equivalent Evidence of continuous professional development Desirable Experience of delivering transformation and innovation for pathways in mental health. Qualification in project or programme management Experience Essential Experience working in the NHS, health and care sector or a large complex multi-sited organisation Experience leading programmes, projects or transformation initiatives, including governance, performance reporting and delivery across a complex environment Experience building relationships and influencing with internal and external stakeholders, including senior leaders, partners, staff and teams Experience of receiving and communicating business-sensitive information to staff, board members, executives and external partners Experience in using Microsoft Office - Excel, Word, PowerPoint, Office 365 Desirable Experience presenting in workshops and facilitating sessions with a range of stakeholders Experience of budget and resource allocation Knowledge / Skills Essential Ability to think and plan strategically, tactically and creatively and adapt plans when required. Ability to gather, analyse and interpret information from a range of sources, and use this to develop and communicate practical solutions. Ability to communicate effectively, orally and in writing, including with service users, carers and communities and influence and secure support from stakeholders Ability to work independently and collaboratively, prioritising competing demands and delivering under pressure. Knowledge of MS office and use of project plans Personal Qualities Essential Good self-awareness and judgement. Professional, flexible attitude Highly self-motivated with high internal work standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

South London and Maudsley NHS Foundation Trust

London

SE5 8AZ

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

South London and Maudsley NHS Foundation Trust

London

SE5 8AZ

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)