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Stop Smoking Service Administrator
Lewisham and Greenwich NHS Trust View all jobs
Posted 10 hour(s) ago
Reference: 2413053
Job summary
We are looking for an enthusiastic and dynamic individual who can produce results in a challenging environment.As the Adminstrative Support for the stop smoking team, it will be your responsibility to process referrals and book appointments as a part of the community stop smoking team.
This role requires an ability to manage time and resources effectively to ensure that you support the team to hit targets and provide highly effective support for smokers who access the stop smoking service.
Candidates with experience of providing community-based administrative support would be ideally suited to this role, as would individuals who have worked in admin roles in acute settings.
Main duties of the job
The role involves:
Processing referrals to the stop smoking service
Booking appointments for clients
Providing general admin support for the stop smoking team
Liaising with advisors to ensure they have access to resources and medications
Being the first point of contact by answering phone calls and emails to the service
Working closely with the service lead and administrator to ensure all duties are covered in a timely fashion
About us
Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Details
Date posted
08 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year plus Inner London HCAS
Contract
Fixed term
Duration
3 months
Working pattern
Part-time, Flexible working, Home or remote working
Reference number
197-KH8817
Job locations
University Hospital Lewisham
Lewisham High Street
London
SE13 6LH
United Kingdom
Job description
Job responsibilities
The key function of this job is to support the smooth, efficient, and effective running of the Lewisham Stop Smoking Service (LSSS).
The role includes following up patients, taking minutes, processingcorrespondence for the team, maintaining databases, acting as the first point of contact from clients/other departments/Trusts. To follow all procedures to support a rapid and accurate referralservice which is customer focused. The post holder will ensure that all non-routine, administrative or organisational tasks are undertaken daily. The post holder is always expected to maintain complete confidentiality.1. Accountable to the Stop Smoking Team Lead.
2. To provide administrative support to the LSSS and TDT as required.
3. To contribute to the smooth running of the office supporting the Team and other colleagues
Key Result Areas & Performance:1. To deal appropriately with all phone referrals and enquiries, using initiative as to their disposition.2. To process referrals for the LSSS team following service protocols in a timely manner liaising with the referring team as required.3. To make and record outcomes from follow up calls to service users.4. To order and distribute resources to support clinical interventions, including tracking CO monitor allocations.5. Maintain and monitor archiving systems (including deceased files).6. To support the creation, maintenance, and development of all administration systems required by the LSSS.7. Access several computer systems to track patients progress and current status in treatment pathway.8. Undertake data entry onto local and national databases and updating of spreadsheets.9. To provide information to Management in a timely and reliable fashion as required
Job description
Job responsibilities
The key function of this job is to support the smooth, efficient, and effective running of the Lewisham Stop Smoking Service (LSSS).
The role includes following up patients, taking minutes, processingcorrespondence for the team, maintaining databases, acting as the first point of contact from clients/other departments/Trusts. To follow all procedures to support a rapid and accurate referralservice which is customer focused. The post holder will ensure that all non-routine, administrative or organisational tasks are undertaken daily. The post holder is always expected to maintain complete confidentiality.1. Accountable to the Stop Smoking Team Lead.
2. To provide administrative support to the LSSS and TDT as required.
3. To contribute to the smooth running of the office supporting the Team and other colleagues
Key Result Areas & Performance:1. To deal appropriately with all phone referrals and enquiries, using initiative as to their disposition.2. To process referrals for the LSSS team following service protocols in a timely manner liaising with the referring team as required.3. To make and record outcomes from follow up calls to service users.4. To order and distribute resources to support clinical interventions, including tracking CO monitor allocations.5. Maintain and monitor archiving systems (including deceased files).6. To support the creation, maintenance, and development of all administration systems required by the LSSS.7. Access several computer systems to track patients progress and current status in treatment pathway.8. Undertake data entry onto local and national databases and updating of spreadsheets.9. To provide information to Management in a timely and reliable fashion as required
Person Specification
Experience
Essential
- Previous experience in an admin role
Desirable
- Experience working in a stop smoking service
Skills
Essential
- Good customer care skills
- Effective communication skill
Desirable
- Ability to prioritise a busy workload
Person Specification
Experience
Essential
- Previous experience in an admin role
Desirable
- Experience working in a stop smoking service
Skills
Essential
- Good customer care skills
- Effective communication skill
Desirable
- Ability to prioritise a busy workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
University Hospital Lewisham
Lewisham High Street
London
SE13 6LH
United Kingdom
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
University Hospital Lewisham
Lewisham High Street
London
SE13 6LH
United Kingdom
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)