Job summary

The Imaging department at St Mary's hospital currently has a clerical coordinator vacancy.The successful candidate will be part of a team involved in various administrative and reception functions including meeting and greeting patients, booking patients in for their examinations and making complex Imaging appointments. The job also entails compilation of daily lists, filing, registering new patients on IT systems and various other administrative tasks, including patient appointment reminders when based at St. Mary's Hospital site.

You will also be answering telephone queries and booking Imaging appointments. The job requires the use of various computer systems including Patient Administration Systems and Radiology Information Systems.

Previous experience of using the hospital Patient Administrative Systems, formal Customer Care Training, a good understanding of imaging procedures and general clerical experience are very desirable.

We are looking for candidates with previous experience of dealing with patient appointment and booking protocols, with a proven track record of strong administrative skills.

You will need to have excellent communication skills and be able to liaise with all members of the Radiology team, Clinicians, other Trust staff, external providers and members of the general public.

Main duties of the job

• The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
• To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
• The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
• The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
• To work under the direction and supervision of the Reception Supervisor/Operational Lead.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year pa inclusive

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

290-WCCS-2740

Job locations

St Mary's Hospital

London

W2 1NY

United Kingdom

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education

Essential

• A Level, NVQ3 or equivalent experience
• Formal Customer Care Training or willingness to undertake

Experience

Essential

• General clerical experience including filing
• Previous NHS experience required Knowledge of hospital CERNER patient administration system.
• Previous experience of dealing with patients appointment and booking system
• Knowledge of medical terminology
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.

Desirable

• Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
• Knowledge of NHS waiting and booking targets

Skills

Essential

• Good telephone manner
• Good keyboard and IT skills
• Ability to input and retrieve data accurately on a computerised system
• Ability to manage difficult situations
• Ability to work unsupervised and use own initiative

Desirable

• Proficient use of Microsoft Office (Word & Outlook) Desire to learn and develop within the role

Person Specification Education Essential A Level, NVQ3 or equivalent experience Formal Customer Care Training or willingness to undertake Experience Essential General clerical experience including filing Previous NHS experience required Knowledge of hospital CERNER patient administration system. Previous experience of dealing with patients appointment and booking system Knowledge of medical terminology Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff. Desirable Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS) Knowledge of NHS waiting and booking targets Skills Essential Good telephone manner Good keyboard and IT skills Ability to input and retrieve data accurately on a computerised system Ability to manage difficult situations Ability to work unsupervised and use own initiative Desirable Proficient use of Microsoft Office (Word & Outlook) Desire to learn and develop within the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)