Job summary

An exciting opportunity has arisen for an accomplished and highly motivated Practice Manager with a background in leadership and management and with a demonstrable ability to manage all aspects and overall performance of Pentelow Practice. The role will require a good grasp of small business management as you will lead all aspects of general management, including human resources, financial management and planning, health and safety, patient service delivery, risk management. You will be responsible for the safe and efficient management of the practice as well as ensuring the wellbeing of the patients and staff.

As a member of the management team the post holder is expected to attend weekly meetings with the senior GP partner, lead receptionist and care coordinator to develop, discuss and report on all aspects of service delivery.

This is a part time position. The successful candidate will be required to work 3 days a week or 22.5 hours spread across the week.We are looking for a candidate who has a background in practice management in NHS general practice.

The candidate must have a good understanding of the day-to-day operation of a GP practice as well as CQC compliance.We are looking for a candidate who has a background in practice management in NHS general practice.

The candidate must have a good understanding of the day-to-day operation of a GP practice as well as CQC compliance

Main duties of the job

We are looking for a candidate who has a background in practice management in NHS general practice.

The candidate must have a good understanding of the day-to-day operation of a GP practice as well as CQC compliance.

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Managing the procurement of practice equipment, supplies and services

Managing contracts for bought in services i.e. cleaning, gardening, etc

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Ensuring the practice has appropriate insurance cover

Developing, implementing and embedding an appropriate business continuity plan

Direct line management of the following staff; Employed clinical staff, Reception Staff, Secretarial Staff, Cleaners

Managing the recruitment and retention of staff

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles & responsibilities effectively. Developing, implementing and embedding an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

About us

Pentelow Practice is located in Feltham, TW14 9EF and is a member of the Feltham and Bedfont Primary Care Network (FAB PCN). The practice has a list size of 4000 patients. Staff comprise of 4 GPs, 1 Practice nurse, 1 Health Care Assistant and 5 Receptionists. The practice uses SystemOne and previous experience is desirable. Parking is available on site.

FAB PCN provides additional clinical and administrative staff to support the practice (Clinical Pharmacist, Pharmacy Technician, First Contact Physiotherapist, Mental Health Nurse, Paramedic, Social Prescribing Link Worker and Care Coordinator)

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5792-26-0002

Job locations

Pentelow Practice

26 Pentelow Gardens

Feltham

Middlesex

TW14 9EF

United Kingdom

Job description

Job responsibilities

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Coordinating the reviewing and updating of all practice policies and procedures
• Marketing the practice appropriately
• Managing the procurement of practice equipment, supplies and services
• Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with
• Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.

Development and control practice budgets and financial systems

• Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes
• Liaising with the ICP and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.

Strategic Planning

• Keep abreast of current affairs and identify potential opportunities and threats
• Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate

• Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
• Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, the PCN and education bodies
• Formulate objectives and research and develop ideas for future practice development
• To represent the practice at PCN and locality ICB meetings

• To make recommendations to the partner for practice development with regard to enhancing patient services and potential sources of income

Human Resources

With appropriate delegation, take overall responsibility for all aspects of HR, including;

• Recruitment and selection of staff working, including contracts of employment and job descriptions
• Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

• Be aware of current employment legislation
• To develop and maintain good employee/employer relationships
• To ensure that members of the existing staff team are aware of any changes that occur in the practice
• To maintain good communication at all times with the practice team
• To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
• Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
• To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
• To ensure that suitable facilities are available to enable all staff to work within the practice
• Be responsible for the health and safety policy and its implementation
• Facilitate the development of a multi-disciplinary effective primary health care team
• Ensure regulated and revalidation compliance for all clinical team members in the practice

Information Technology

With appropriate delegation, take overall responsibility to;

• Ensure the update and compliance of appropriate information governance systems
• Ensure all Practice IT and telephone systems are functioning effectively
• Ensure the IG and DSP toolkit requirements are met
• Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

Overall responsibility

• Ensure that the Practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Oversee and manage effective appointment systems
• Routinely monitor and assess practice performance against patient access and demand targets
• Manage the complaints management system
• Manage the significant events system
• Maintain the Patient Participation Group (PPG)

Premises and Equipment.

Overall responsibility

• Responsible for the management of the building
• Represent the practice to negotiate contracts and their renewals
• Liaise with NHSE in notional reviews
• Ensure property owned by the partners is safe, effective and fit for purpose
• Responsible for planning and premises expansion project

CQC

Working with the CQC registered manager to

• Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations
• Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews.

Risk Management

As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice

• Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance.
• Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.

Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act.

Ensure that effective safeguards are in place to prevent any type of fraud.

• Compliance with professional and legal requirements and guidelines.
• Delivery of appropriate education and training in health and safety.
• Ensure the practice complies fully with all GDPR regulations.

Training & Education

Working with the Partners to achieve the following;

• To participate and/or assist in the training of all administrative staff
• To organise in-house training when required.
• To participate in any training programmes implemented by the practices as part of this employment.
• To personally undertake in mandatory training.
• To mentor staff in their specific roles.

Communication

• Ensure compliance with the latest NHS recommendations
• Understand the practice communication system
• Build/maintain good working relationships with the NHSE, ICP, hospitals, community agencies, LMC (Local medical Committee) other GP practices, the PCN, pharmacists, education bodies, voluntary and private organisations
• Represent the practice at meetings
• Assist and support the partner corporately and at individual level to fulfil the requirements of revalidation
• Present a professional image and always promote the practice
• Share skills and expertise with others
• Ensure continuity of practice staff and clinical meetings
• Responsible for the practice response to online feedback such as from friends and family feedback and Google reviews
• Coordinate the digital presence and communications via the practice website, social media, and SMS technology

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Any other duties of a practice-manager nature that may be introduced from time to time by the NHS or standard commercial business practice

Job description Job responsibilities Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Coordinating the reviewing and updating of all practice policies and procedures Marketing the practice appropriately Managing the procurement of practice equipment, supplies and services Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced servicesDirectly contributing to profit improvement by exploring areas for increasing income and reducing costs.Development and control practice budgets and financial systemsOverseeing the administration of the NHS Pension and Stakeholder Pension Schemes Liaising with the ICP and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.Strategic PlanningKeep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriateImplement and update the Practice Development Plan, overseeing the implementation of the aims and objectives Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, the PCN and education bodies Formulate objectives and research and develop ideas for future practice development To represent the practice at PCN and locality ICB meetingsTo make recommendations to the partner for practice development with regard to enhancing patient services and potential sources of incomeHuman ResourcesWith appropriate delegation, take overall responsibility for all aspects of HR, including;Recruitment and selection of staff working, including contracts of employment and job descriptions Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessaryBe aware of current employment legislation To develop and maintain good employee/employer relationships To ensure that members of the existing staff team are aware of any changes that occur in the practice To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care To ensure that suitable facilities are available to enable all staff to work within the practice Be responsible for the health and safety policy and its implementation Facilitate the development of a multi-disciplinary effective primary health care team Ensure regulated and revalidation compliance for all clinical team members in the practiceInformation TechnologyWith appropriate delegation, take overall responsibility to;Ensure the update and compliance of appropriate information governance systems Ensure all Practice IT and telephone systems are functioning effectively Ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potentialPatient ServicesOverall responsibilityEnsure that the Practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and manage effective appointment systems Routinely monitor and assess practice performance against patient access and demand targets Manage the complaints management system Manage the significant events system Maintain the Patient Participation Group (PPG)Premises and Equipment.Overall responsibilityResponsible for the management of the building Represent the practice to negotiate contracts and their renewals Liaise with NHSE in notional reviews Ensure property owned by the partners is safe, effective and fit for purpose Responsible for planning and premises expansion projectCQCWorking with the CQC registered manager toOversee and maintain compliance with CQC (Care Quality Commissioner) regulations Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews.Risk ManagementAs SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practiceMonitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance. Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act.Ensure that effective safeguards are in place to prevent any type of fraud.Compliance with professional and legal requirements and guidelines. Delivery of appropriate education and training in health and safety. Ensure the practice complies fully with all GDPR regulations.Training & EducationWorking with the Partners to achieve the following;To participate and/or assist in the training of all administrative staff To organise in-house training when required. To participate in any training programmes implemented by the practices as part of this employment. To personally undertake in mandatory training. To mentor staff in their specific roles.CommunicationEnsure compliance with the latest NHS recommendations Understand the practice communication system Build/maintain good working relationships with the NHSE, ICP, hospitals, community agencies, LMC (Local medical Committee) other GP practices, the PCN, pharmacists, education bodies, voluntary and private organisations Represent the practice at meetings Assist and support the partner corporately and at individual level to fulfil the requirements of revalidation Present a professional image and always promote the practice Share skills and expertise with others Ensure continuity of practice staff and clinical meetings Responsible for the practice response to online feedback such as from friends and family feedback and Google reviews Coordinate the digital presence and communications via the practice website, social media, and SMS technologyConfidentialityIn the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Any other duties of a practice-manager nature that may be introduced from time to time by the NHS or standard commercial business practice

Person Specification

Skills

Essential

• Evidence of a sound education to degree level or equivalent
• Evidence of a commitment to continuing professional development

Desirable

• Relevant Business, Finance or Leadership/Management qualification

Qualifications

Essential

• Experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Change management and a driver of change
• Risk assessment and risk management experience
• Management experience in the NHS or in Primary care
• CQC Compliance.

Desirable

• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections
• AMSPAR

Experience

Essential

• Experience of working in a GP practice in a Management role.
• A solutions focused approach to problem solving
• Intelligent with a fast-learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen, nurture and empathise
• Delegation and empowerment of staff
• Appropriate IT skills and computer literacy
• Leadership skills, including excellent people management skills
• Strategic management skills to run a well-organised business
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational with a growth mindset

Desirable

• Project management
• Change management

Person Specification Skills Essential Evidence of a sound education to degree level or equivalent Evidence of a commitment to continuing professional development Desirable Relevant Business, Finance or Leadership/Management qualification Qualifications Essential Experience of successfully leading and managing teams HR, Employment Law, and safe recruitment Working in an IT led environment Change management and a driver of change Risk assessment and risk management experience Management experience in the NHS or in Primary care CQC Compliance. Desirable Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections AMSPAR Experience Essential Experience of working in a GP practice in a Management role. A solutions focused approach to problem solving Intelligent with a fast-learning ability Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen, nurture and empathise Delegation and empowerment of staff Appropriate IT skills and computer literacy Leadership skills, including excellent people management skills Strategic management skills to run a well-organised business Negotiating and managing conflict Able to manage change and cope with pressure Networking and facilitation Motivational with a growth mindset Desirable Project management Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pentelow Practice

Address

Pentelow Practice

26 Pentelow Gardens

Feltham

Middlesex

TW14 9EF

United Kingdom

Employer's website

https://www.pentelowpractice.org/ (Opens in a new tab)

Employer details

Employer name

Pentelow Practice

Address

Pentelow Practice

26 Pentelow Gardens

Feltham

Middlesex

TW14 9EF

United Kingdom

Employer's website

https://www.pentelowpractice.org/ (Opens in a new tab)