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Crisis Bank Support Worker - Crisis Support Drop-In service
Derbyshire Mind View all jobs
Posted 22 hour(s) ago
Reference: 2413271
Job summary
Crisis Support Drop-In services are friendly & supportive non-clinical crisis services for adults who self-define as needing immediate help with their mental health or emotional wellbeing. Located in Buxton, Ripley and Swadlincote, the services offer out-of-hours mental health help, support and signposting in a relaxed and comfortable community environment.
The Bank Support Worker role is a key member of the team delivering the Mental Health Crisis Support Drop-In Service on Fridays, Saturdays and Sundays, alongside permanent members of team and volunteers. Bank Support Workers are responsible for providing on-to-one and group support to Crisis Support Drop-In service attendees in an empathetic, non-judgemental, person-centred manner. There will be two Support Workers (contracted or Bank) working each Crisis Support Drop-In shift.
Main duties of the job
Following training, the Bank Support Workers will be responsible for delivering the service to attendees who arrive at the service in emotional distress or mental health crisis, including assessing, monitoring and supporting those individuals on a one-to-one basis and via appropriate group work.
Responsibilities include proactively identifying signs of deteriorating mental health, ensuring appropriate intervention, supporting with crisis de-escalation, and guiding attendees in creating flexible crisis plans for future prevention.
Additional duties include recording and evaluating the impact of interventions, supporting volunteers, and fostering team communication. Successful candidates will work collaboratively across multi-agency crisis teams (e.g. NHS Crisis Teams, CMHT), contributing to service improvement and co-production by involving individuals with lived experience.
About us
Derbyshire Mind is your local independent mental health charity within the national Mind network. Our focus is on improving mental health and wellbeing for people across Derby and Derbyshire. We provide a range of community mental wellbeing services designed to support local people with mental health problems as well as the wider population.
Derbyshire Mind are committed to fair and open recruitment and selection processes. Please see the link to our Equality, Diversity, & Inclusion Policy to read more about this.
Details
Date posted
08 October 2026
Pay scheme
Other
Salary
£12.71 an hour with an additional 1.85% in lieu of annual leave
Contract
Bank
Working pattern
Part-time, Flexible working
Reference number
B0397-26-0025
Job locations
Derbyshire Mind
The Croft
Slack Lane
Ripley
Derbyshire
DE5 3HF
United Kingdom
Zink H Q
Clough Street
Buxton
Derbyshire
SK17 6LJ
United Kingdom
12-14
West Street
Swadlincote
Derbyshire
DE11 9DE
United Kingdom
Job description
Job responsibilities
Main Duties and Responsibilities
1. To deliver the Crisis Support Drop-In service by providing person-centred non-clinical mental health crisis support and information to attendees who might otherwise had to attend Accident and Emergency for help. This will include providing a supportive and safe environment, supporting attendees to identify their individual needs, providing support with de-escalation, providing advice and information, and, in partnership with the attendees, agree flexible and realistic crisis support and safety plans and encouraging positive steps towards management of crisis and future crisis prevention.
2. To follow agreed service systems, processes and procedures.
3. To proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, while liaising with relevant agencies e.g. 999, On-Call Teams, NHS Crisis Teams. CMHT, etc.
4. To signpost and refer attendees to local services, including Derbyshire Mind groups and services, so that they can support and improve their mental health and hopefully not reach crisis point again.
5. To accurately record attendees discussions, individual and group observations on the relevant attendees notes on the database, following the guidance of GDPR. Ensuring that any issues are reported to the Team Leader in a timely manner
6. To liaise with the Team Leader, Service Lead, or other appropriate person to ensure the safety of attendees and team members as required.
7. To record and evaluate the impact of interventions using agreed feedback and evaluation tools. This includes using the computer program Charity Log for case management.
8. To support and encourage the volunteer members of the team.
9. To initiate and maintain good channels of communication and information sharing with all members of the team.
10. To ensure the service remains operational by being punctual, flexible and working with colleagues to cover gaps on shift caused by planned / unplanned absence i.e. annual leave and sickness.
11. To work positively as part of Derbyshire Minds partnership, and the wider multi-disciplinary and multi-agency crisis alternatives teams.
12. To proactively contribute to the continuous improvement of the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
13. To contribute to the ongoing co-production of the service by supporting service users with Lived Experience to be involved in the design, review, and continuous improvement of the service.
14. To help ensure the service is, and remains, accessible to all individuals and groups e.g. younger adults, women with children, racialised communities, veterans and groups who may have more difficulty in accessing mental health services.
15. To participate in research, audit and evaluation as required.
Supervision, training, meetings, and support
16. To undertake specific and specialised training provided by Derbyshire Mind and other nominated parties, in order to support the vulnerable cohort of attendees.
17. To attend and actively participate in one-to-one meetings with line manager, team meetings, and clinical supervision (optional but encouraged).
18. To be proactive in reviewing and evaluating own personal performance and identifying areas for improvement and development.
General
19. Participate in the assessment of risk and thereby contribute towards clinical governance as appropriate.
20. Maintain the confidentiality of information about attendees and other services, in accordance with Derbyshire Minds policies and procedures. GDPR etc
21. Keep up to date on all matters relating to Derbyshire Minds policies and procedures and adhere to these at all times.
22. Be familiar with matters relating to health and safety management and work in accordance with Derbyshire Minds Health and Safety policy and procedures.
23. Derbyshire Mind is committed to Equal Opportunities for all present and potential members of staff and attendees. Therefore, it is expected that all bank workers and volunteers will understand, support, and apply this policy through their working practice, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration.
24. Represent and be an advocate and role-model of Derbyshire Mind.
Carry out any other duties as are within the scope, spirit and purpose of the job, as requested by your Line Manager and more senior members of staff.
This job description is not intended to be an exhaustive list of all duties. It may also be subject to joint review from time to time between the post holder and Derbyshire Mind.
Job description
Job responsibilities
Main Duties and Responsibilities
1. To deliver the Crisis Support Drop-In service by providing person-centred non-clinical mental health crisis support and information to attendees who might otherwise had to attend Accident and Emergency for help. This will include providing a supportive and safe environment, supporting attendees to identify their individual needs, providing support with de-escalation, providing advice and information, and, in partnership with the attendees, agree flexible and realistic crisis support and safety plans and encouraging positive steps towards management of crisis and future crisis prevention.
2. To follow agreed service systems, processes and procedures.
3. To proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, while liaising with relevant agencies e.g. 999, On-Call Teams, NHS Crisis Teams. CMHT, etc.
4. To signpost and refer attendees to local services, including Derbyshire Mind groups and services, so that they can support and improve their mental health and hopefully not reach crisis point again.
5. To accurately record attendees discussions, individual and group observations on the relevant attendees notes on the database, following the guidance of GDPR. Ensuring that any issues are reported to the Team Leader in a timely manner
6. To liaise with the Team Leader, Service Lead, or other appropriate person to ensure the safety of attendees and team members as required.
7. To record and evaluate the impact of interventions using agreed feedback and evaluation tools. This includes using the computer program Charity Log for case management.
8. To support and encourage the volunteer members of the team.
9. To initiate and maintain good channels of communication and information sharing with all members of the team.
10. To ensure the service remains operational by being punctual, flexible and working with colleagues to cover gaps on shift caused by planned / unplanned absence i.e. annual leave and sickness.
11. To work positively as part of Derbyshire Minds partnership, and the wider multi-disciplinary and multi-agency crisis alternatives teams.
12. To proactively contribute to the continuous improvement of the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
13. To contribute to the ongoing co-production of the service by supporting service users with Lived Experience to be involved in the design, review, and continuous improvement of the service.
14. To help ensure the service is, and remains, accessible to all individuals and groups e.g. younger adults, women with children, racialised communities, veterans and groups who may have more difficulty in accessing mental health services.
15. To participate in research, audit and evaluation as required.
Supervision, training, meetings, and support
16. To undertake specific and specialised training provided by Derbyshire Mind and other nominated parties, in order to support the vulnerable cohort of attendees.
17. To attend and actively participate in one-to-one meetings with line manager, team meetings, and clinical supervision (optional but encouraged).
18. To be proactive in reviewing and evaluating own personal performance and identifying areas for improvement and development.
General
19. Participate in the assessment of risk and thereby contribute towards clinical governance as appropriate.
20. Maintain the confidentiality of information about attendees and other services, in accordance with Derbyshire Minds policies and procedures. GDPR etc
21. Keep up to date on all matters relating to Derbyshire Minds policies and procedures and adhere to these at all times.
22. Be familiar with matters relating to health and safety management and work in accordance with Derbyshire Minds Health and Safety policy and procedures.
23. Derbyshire Mind is committed to Equal Opportunities for all present and potential members of staff and attendees. Therefore, it is expected that all bank workers and volunteers will understand, support, and apply this policy through their working practice, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration.
24. Represent and be an advocate and role-model of Derbyshire Mind.
Carry out any other duties as are within the scope, spirit and purpose of the job, as requested by your Line Manager and more senior members of staff.
This job description is not intended to be an exhaustive list of all duties. It may also be subject to joint review from time to time between the post holder and Derbyshire Mind.
Person Specification
Ability to Work Flexibly
Essential
- This role is ad hoc shift work (Fridays 5:30 11:30pm, Saturdays 5:30 11:30pm and Sundays 2:00 6:00pm) please confirm you are happy with this?
Qualifications
Essential
- Do you have any mental health, housing, social care, health care, counselling, or psychology related training or qualifications?
Experience
Essential
- Do you have experience of working with mental health please detail.
- Please detail what experience you have that you feel is relevant for this role specifically
- Please detail what CRM systems you have used previously
Knowledge and skills
Essential
- What is your understanding of safeguarding and confidentiality?
Person Specification
Ability to Work Flexibly
Essential
- This role is ad hoc shift work (Fridays 5:30 11:30pm, Saturdays 5:30 11:30pm and Sundays 2:00 6:00pm) please confirm you are happy with this?
Qualifications
Essential
- Do you have any mental health, housing, social care, health care, counselling, or psychology related training or qualifications?
Experience
Essential
- Do you have experience of working with mental health please detail.
- Please detail what experience you have that you feel is relevant for this role specifically
- Please detail what CRM systems you have used previously
Knowledge and skills
Essential
- What is your understanding of safeguarding and confidentiality?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derbyshire Mind
Address
Derbyshire Mind
The Croft
Slack Lane
Ripley
Derbyshire
DE5 3HF
United Kingdom
Employer's website
Employer details
Employer name
Derbyshire Mind
Address
Derbyshire Mind
The Croft
Slack Lane
Ripley
Derbyshire
DE5 3HF
United Kingdom