Job summary

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge - Bank at Fleet Hall Care Home in Fleet. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents. Other responsibil

Main duties of the job

At Avery Healthcare, we support the people who care for our residents and celebrate your hard work. By joining us, you'll impact residents' lives positively every day, showcasing your compassion and dedication. We provide a caring, supportive environment for career growth, with opportunities to learn and develop. As part of our team, experience a culture valuing respect, compassion, and exceptional care. Now seeking a warm, enthusiastic individual for the Concierge - Bank role at Fleet Hall Care Home in Fleet. Your primary role will be creating a positive first impression of Avery by answering calls, greeting visitors, and ensuring high-quality service to residents. Responsibilities include greeting and directing visitors, monitoring the Bistro for refreshments and cleanliness, efficiently handling resident requests, and completing administrative tasks. The ideal candidate will live by our values of caring and accountability. Essential skills include effective communication, multitasking, organizational abilities, and preferably prior customer service experience. Join us to become part of one of the UK's largest luxury elderly care providers committed to meaningful experiences for everyone involved. We offer a supportive environment where every team member feels valued and empowered.

About us

Avery Healthcare is more than just one of the UKs largest providers of luxury elderly care homes. We are a place where people love to work. We believe that the later years of life should be as enriching as any other and are passionate about creating meaningful experiences for residents and staff alike. With a vision of 'creating meaningful lives together,' we proudly offer exceptional care across our growing network of over 100 homes, fostering a supportive and inspiring environment. Employees feel valued and empowered daily, contributing to our mission of providing exceptional care and service to our residents. The communal commitment and dedication at Avery Healthcare make it the preferred choice for both residents and team members, who enjoy a culture that emphasizes respect, compassion, and care of the highest quality. We invite you to join us and experience the enriching community and professional growth opportunities we offer, aligning with our vision and values.

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

1561024947

Job locations

Avery Healthcare

Fleet

GU51 4NB

United Kingdom

Job description

Job responsibilities

Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge - Bank at Fleet Hall Care Home in Fleet. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description Job responsibilities Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge - Bank at Fleet Hall Care Home in Fleet. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLEYour focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.Other responsibilities will include: Greeting and directing all visitors and making them feel welcome. Monitoring the Bistro area for refreshments, music, and cleanliness. Handling resident requests and queries efficiently and effectively. Completing administrative duties as required.ABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Our ideal candidate must: Possess effective written and verbal communication skills. Be able to handle multiple priorities. Have good organisational skills. Previous experience in a customer service position is preferable. ABOUT AVERYAt Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

• Effective written and verbal communication skills, ability to handle multiple priorities, good organisational skills, previous experience in a customer service position is preferable.

Person Specification Qualifications Essential Effective written and verbal communication skills, ability to handle multiple priorities, good organisational skills, previous experience in a customer service position is preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Fleet

GU51 4NB

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Fleet

GU51 4NB

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)