Job description

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Enter patient information on to the computer as required.
• Scan letters and documents into the computer ensuring they are matched accurately to the correct patient.
• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• In turn with other staff, make sure the waiting room is kept tidy.

• Ensure that all new patients are registered onto the computer system promptly and accurately

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

Person Specification

Qualifications

Essential

• Ability to communicate at all levels.
• Good telephone manner and customer care skills.
• Experience of working with the general public.
• Experience of filing systems.
• Experience of working in a demanding environment.
• Previous office experience.
• Good general education.
• Ability to work as a team member.
• Ability to carry tasks through to completion.
• Knowledge of confidentiality and data protection.
• IT skills.
• Accuracy.
• Ability to be flexible and discreet.
• Not to have any other part time employment or ongoing education as the role is not flexible to run along side another commitment.

Desirable

• Computer qualifications.
• Previous NHS experience.
• NVQ in customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Medical Practice

Address

Clifton Cornerstone

Southchurch Drive

Nottingham

NG11 8EW

United Kingdom

Employer's website

https://www.cliftonmedicalpractice.co.uk/ (Opens in a new tab)