Job summary

We are looking for someone to join our reception and administration team. This involves helping patients and supporting the smooth day-to-day running of the practice.

Were looking for someone who is:

• Friendly, confident and a great communicator
• Organised and comfortable working in a busy environment
• Reliable, adaptable and a team player
• Confident using IT
• Flexible with their working days and hours and is available Monday to Friday between 7:45 and 18:45

Working pattern

25-hour per week, fixed term contract.

Main duties of the job

Main duties include:

• Welcoming patients and dealing with enquiries in person and by telephone.
• Booking, changing and cancelling appointments using the clinical system.
• Signposting patients to the most appropriate service or clinician using practice protocols.
• Processing patient requests, including prescriptions, test results and general queries.
• Registering new patients and keeping patient information accurate and up to date.
• Handling confidential and sensitive information in line with GDPR and practice policies.
• Supporting clinicians with administrative tasks, messages and patient correspondence.
• Managing incoming documents, emails, post and other communications.
• Working closely with the wider practice team to support the smooth day-to-day running of the surgery.
• Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.

About us

Stainland Road Medical Centre is a friendly and supportive GP training practice, providing high-quality primary care to around 11,500 patients. We have an experienced multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, and pride ourselves on teamwork, patient care and creating a welcoming environment for both patients and colleagues.