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Posted 15 day(s) ago
Reference: 2416285
Job summary
We are looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.
Call to action - How to Apply
If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.
Please email Mark Fletcher on [email protected] if more information is required.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
Timescales
We reserve the right to close and interview prior to the dates outlined below.
Closing Date: 18th October 2026
Interview Date:To be arranged with sufficient notice
Main duties of the job
As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.
About us
At Moya Cole, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.
We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.
You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Key Benefits
- 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
- Buy an additional week annual leave (pro rata for part-time)
- Heath cash plan
- Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contributions into the scheme in the previous 12 months)
- Life cover
- Free parking
- Discounted meals on site
- Meaningful work, making a difference in the lives of others
- Opportunity to develop your leadership skills within a structured development framework
- IIP Platinum employer creating the right environment for everyone to thrive and reach their potential
Details
Date posted
09 October 2026
Pay scheme
Other
Salary
£25,272 to £25,472 a year Band 2 Competency Based Pay Framework
Contract
Permanent
Working pattern
Part-time
Reference number
B0256-26-0034
Job locations
Moya Cole Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Moya Cole Hospice
Meadowsweet Lane
Worsley
MANCHESTER
M28 0FE
United Kingdom
Job description
Job responsibilities
- Provide a warm and professional welcome to all those arriving at the hospice
- Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
- Ensure all those entering the hospice are authorised and security procedures are followed
- Work closely with the nursing team to coordinate patient arrivals
- Communicate with all departments regarding visitor arrivals
- Liaise with third party providers to coordinate patient services e.g. funeral directors
- Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location
- Assist in an emergency situation following directions from the Nurse in Charge
- Handle incoming and outgoing post and deliveries efficiently
- Offer administrative support to clinical and office teams
- Coordinate with volunteers and colleagues to ensure consistent reception cover
- Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
- Provide information on services and retail products and take payments
- Contribute to process improvements to reception processes or visitor experience
- Remain calm and composed in emotionally sensitive situations
- Ensure our values are followed at all times
Job description
Job responsibilities
- Provide a warm and professional welcome to all those arriving at the hospice
- Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
- Ensure all those entering the hospice are authorised and security procedures are followed
- Work closely with the nursing team to coordinate patient arrivals
- Communicate with all departments regarding visitor arrivals
- Liaise with third party providers to coordinate patient services e.g. funeral directors
- Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location
- Assist in an emergency situation following directions from the Nurse in Charge
- Handle incoming and outgoing post and deliveries efficiently
- Offer administrative support to clinical and office teams
- Coordinate with volunteers and colleagues to ensure consistent reception cover
- Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
- Provide information on services and retail products and take payments
- Contribute to process improvements to reception processes or visitor experience
- Remain calm and composed in emotionally sensitive situations
- Ensure our values are followed at all times
Person Specification
Qualifications
Essential
- Demonstrable English literacy and numeracy skills equivalent to GCSE level
- Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
Experience
Essential
- Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
- Experience in handling sensitive and confidential information with discretion, ensuring compliance
- Experience in an administrative role, ideally within a healthcare setting (desirable)
- Excellent communication and interpersonal skills, with a compassionate and professional manner
- Strong organisational and administrative abilities, with excellent attention to detail
- Calm and empathetic approach when dealing with patients, families, and visitors
- Flexible and team-oriented, with a willingness to support wider hospice activities
Person Specification
Qualifications
Essential
- Demonstrable English literacy and numeracy skills equivalent to GCSE level
- Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
Experience
Essential
- Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
- Experience in handling sensitive and confidential information with discretion, ensuring compliance
- Experience in an administrative role, ideally within a healthcare setting (desirable)
- Excellent communication and interpersonal skills, with a compassionate and professional manner
- Strong organisational and administrative abilities, with excellent attention to detail
- Calm and empathetic approach when dealing with patients, families, and visitors
- Flexible and team-oriented, with a willingness to support wider hospice activities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Moya Cole Hospice
Address
Moya Cole Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Employer's website
https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)
Employer details
Employer name
Moya Cole Hospice
Address
Moya Cole Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Employer's website
https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)