Job summary

We are looking for a Part time Senior Healthcare Support Worker to join our Out-Patient Team to support the preparation and effective running of our clinics and procedure room .

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

You will be trained to undertake skills including Venepuncture, blood pressure monitoring, urine testing, bladder scanning and will use these skills daily as well as undertaking training to work in enhanced procedure area, working as support for registered practitioners.

Start times of shifts will be variable, from 7:30 am to 8pm Monday - Saturday. Your roster will reflect service demand. The ability to work flexible/ variable shifts is essential, as we are open 6 days a week including evenings.

We are looking for a colleague who can communicate effectively with a wide range of people, and applicants must be confident in keeping our patients updated with information.

Our out-patient healthcare assistants play a vital role in maintaining standards of cleanliness. They also undertake manual handling of patients & equipment, and the role involves standing/ walking for lengthy periods of time.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

224-PA20260403580-1

Job locations

Main Outpatients

The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Trust

Oswestry

SY10 7AG

United Kingdom

Job description

Job responsibilities

1. To communicate effectively face to face with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.

2. To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers /relatives.

3. Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams role and contribution

4. Explain all procedures & care to patients. To observe patients condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member.

5. Identify the patient and ensure that the correct patient records, required are available for each area of work responsible for

6. Effectively provide and receive information orally, in writing & electronically daily

7. For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, with regular visual and verbal updates. Keep team leader informed &up to date.

8. Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.

9. Maintain; ensure cleanliness and control stock/equipment/rooms used in all areas of OutpatientDepartment to standards expected by Manager and Infection, prevention, and control team, following policy / procedure /processes.

10. Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected., plus report using onlinesystem clean & label appropriately

11. Under the direct/indirect supervision of trained staff, be able to assist patients in all aspect of patient care within competencies trained to do so, with care certificate or equivalent.

12. Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily

13. To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment available and ready to use , & to process all documentation appropriately, includes checking all clinic outcome completed by clinicians. Indicating to clinician or team lead when not completed

14. To ensure understand specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner , effectively and that these requirements are undertaken(E.G Patients directed to plaster room/ x ray / clinic/procedure room / requiring wound care with correct information )

15. Frequent effective use of appropriate Trust computer systems to obtain & use /report information, as well as effective verbal reporting to senior staff

Job description Job responsibilities 1. To communicate effectively face to face with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required. 2. To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers /relatives. 3. Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams role and contribution 4. Explain all procedures & care to patients. To observe patients condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member. 5. Identify the patient and ensure that the correct patient records, required are available for each area of work responsible for 6. Effectively provide and receive information orally, in writing & electronically daily 7. For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, with regular visual and verbal updates. Keep team leader informed &up to date. 8. Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so. 9. Maintain; ensure cleanliness and control stock/equipment/rooms used in all areas of OutpatientDepartment to standards expected by Manager and Infection, prevention, and control team, following policy / procedure /processes. 10. Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected., plus report using onlinesystem clean & label appropriately 11. Under the direct/indirect supervision of trained staff, be able to assist patients in all aspect of patient care within competencies trained to do so, with care certificate or equivalent. 12. Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily 13. To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment available and ready to use , & to process all documentation appropriately, includes checking all clinic outcome completed by clinicians. Indicating to clinician or team lead when not completed 14. To ensure understand specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner , effectively and that these requirements are undertaken(E.G Patients directed to plaster room/ x ray / clinic/procedure room / requiring wound care with correct information ) 15. Frequent effective use of appropriate Trust computer systems to obtain & use /report information, as well as effective verbal reporting to senior staff

Person Specification

knowledge

Essential

• Demonstrates knowledge of personal care and / or willingness to learn

Experience

Essential

• Customer service experience

Desirable

• Experience in Health care in the UK

Qualifications

Essential

• RQF Level 3 qualifications or demonstrated ability and commitment to achieve a relevant level 3 qualification.

Desirable

• care certificate

Personal Qualities

Essential

• Demonstrates the values of the NHS and commitment to personal and professional development.

Desirable

• Working together for patients. Respect and dignity Commitment to quality of care Compassion Improving lives Everyone counts

Skills & Comptencies

Essential

• Physical ability to undertake demanding moving and handling tasks
• Good interpersonal and communication skills. Written, oral and electronic.
• Able to work on own initiative and under pressure.Able to manage stress in themselves and others. Able to offer support at times of emotional distress.
• Able to prioritise and organise work

Desirable

• Able to undertake a limited range of delegated clinical duties e.g.ECGs ,use of bladder scanner , Recording patient observations, that include, taking blood pressure, pulse, temperature, blood glucose monitoring, urinalysis,. Observing patients for signs of agitation or distress, wound observation and Venepuncture

Person Specification knowledge Essential Demonstrates knowledge of personal care and / or willingness to learn Experience Essential Customer service experience Desirable Experience in Health care in the UK Qualifications Essential RQF Level 3 qualifications or demonstrated ability and commitment to achieve a relevant level 3 qualification. Desirable care certificate Personal Qualities Essential Demonstrates the values of the NHS and commitment to personal and professional development. Desirable Working together for patients. Respect and dignity Commitment to quality of care Compassion Improving lives Everyone counts Skills & Comptencies Essential Physical ability to undertake demanding moving and handling tasks Good interpersonal and communication skills. Written, oral and electronic. Able to work on own initiative and under pressure.Able to manage stress in themselves and others. Able to offer support at times of emotional distress. Able to prioritise and organise work Desirable Able to undertake a limited range of delegated clinical duties e.g.ECGs ,use of bladder scanner , Recording patient observations, that include, taking blood pressure, pulse, temperature, blood glucose monitoring, urinalysis,. Observing patients for signs of agitation or distress, wound observation and Venepuncture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

Main Outpatients

The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Trust

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

Main Outpatients

The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Trust

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)