Job summary

To provide a telephone booking service for all Outpatient referrals, to be able to organise Outpatient appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government target.

Main duties of the job

Register and validate all New referrals on Medway ensure accuracy checking all details and use Open Exeter to complete missing data, forward referrals to the directorates to be graded for priority. Routine/Soon referral letters should be Partially booked for the relevant Consultant/Clinic comments added (for booking guidance) and the referral letters filed in each Consultant folder. Send a letter to Routine/Soon patients who have been waiting for x number of weeks advising them to contact the Patient Appointment Centre to arrange an appointment. Discharge daily any Patients that have not responded to their invite of appointment letter. Once the patient has contacted the Centre, discuss with the patient a mutual date which is convenient, book appointment on the system, send an appointment letter and appropriate literature to the patient. Telephone Urgent patients and arrange a mutual date over a 5 week period, book the appointment on the system, file the referral letter and send an appointment letter and appropriate literature to the patient.

Sep 2021

Ensure Outpatient clinics are not overbooked. Problems solve any appointment issues, organise clinics and re-arrange existing appointments. All patients must be given three weeks' notice of any appointment to comply with the DSCN07/2003 and a minimum of two different dates. Patients who contact advising that they wish to cancel their routine appointment, should be cancelled, update the Hospital Information System, and advise the patient that they will be contacted when another date becomes available. Contact routine patients (Tail Gun) to offer late availability appointments, update the Hospital Information System and advise the appropriate receptionist. Print daily Clinic lists for all clinics the following weekday, retrieve all referral letters attach to the clinic lists and forward to the appropriate department. Frank Mail and assist with letter stuffer on rotation Participate in any audits/surveys as necessary. Train and develop as appropriate. Arrange transport for patients in conjunction with the Ambulance Liaison Officer, following Trust policies. Provide support service (including cover for sickness and holidays) within the Patient Appointment Centre, dealing with any other ad hoc queries. Ensure that confidentiality of patient records is strictly maintained and comply with the Data Protection Act. Work in close liaison with medical, nursing, clerical staff to provide an efficient and courteous service. To comply with the Trust's and Departmental Policies and Procedures To comply with all Health and Safety requirements within the Trust and Clinical Information Services Department. This job description is intended to be a general guide to the main duties and responsibilities of the post and not a rigid, inflexible specification. It will be subject to amendment in the light of changing circumstances and following consultation with the post holder. Staff will be expected to be adaptable to changing conditions and variety of work. Service from the Department is maintained over 365 days of the year and it is expected that everyone will provide cover for statutory and bank holidays.

Sep 2021

Clinical Governance / Quality. Organise Outpatient appointments using initiative in sometimes complex situations

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

287-ASUR-34-26

Job locations

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Job description

Job responsibilities

• Filing of test results appropriately in a timely manner.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Retrieve, collect and book out case-notes as required.
• Photocopying/faxing and all general office duties
• Attend appropriate training, meetings and education sessions when required
• Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.
• Work with team leaders/secretaries/managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.

Job description Job responsibilities Filing of test results appropriately in a timely manner. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Retrieve, collect and book out case-notes as required. Photocopying/faxing and all general office duties Attend appropriate training, meetings and education sessions when required Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Work with team leaders/secretaries/managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.

Person Specification

Qualifications

Essential

• NVQ Level 2/ ECDL or equivalent

Experience

Essential

• Experience of dealing with customers for example, in a Call Centre environment
• Experience of working in a health related environment Medical terminology

Skills

Essential

• Communicate effectively
• Work on own initiative
• Organised with logical approach to work
• Plan and prioritise own workload
• Able to meet deadlines

Other

Essential

• Self-Motivated
• Diplomatic
• Calm and positive
• Flexible approach to working hours

Person Specification Qualifications Essential NVQ Level 2/ ECDL or equivalent Experience Essential Experience of dealing with customers for example, in a Call Centre environment Experience of working in a health related environment Medical terminology Skills Essential Communicate effectively Work on own initiative Organised with logical approach to work Plan and prioritise own workload Able to meet deadlines Other Essential Self-Motivated Diplomatic Calm and positive Flexible approach to working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)