Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

It would be useful if the postholder would be able to work extra hours some weeks to cover holidays and sickness.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner including SystmOne tasks and emails

Complete and log the daily fridge temperature and monthly data logging on TeamNet

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

About us

Sleights and Sandsend Medical Practice is a General Medical Services Practice, located near Whitby, North Yorkshire. It has a current list size of 5,200 patients.

The Practice provides services to residents of Sleights, Whitby and the surrounding villages. It has a branch surgery at Sandsend, approximately 5 miles from the main Surgery in Sleights, along the coast. Both surgeries are purpose built, have a dispensary and parking. The Sleights Surgery is owned by the Partners and the branch surgery has a long term lease. The Practice dispenses to 65% of patients.

The Practice has a dedicated team which works together to deliver high quality, accessible care within a supportive, friendly learning environment. The GP Partners and salaried GPs work part-time as we value a healthy work / home balance.

Details

Date posted

12 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0661-26-0003

Job locations

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Sandsend Surgery

Sandsend Road

Sandsend

Whitby

North Yorkshire

YO21 3SN

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients' healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner including SystmOne tasks and emails

Complete and log the daily fridge temperature and monthly data logging on TeamNet

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agenciesData entry of new and temporary registrations and relevant patient information as required Input data into the patients' healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner including SystmOne tasks and emails Complete and log the daily fridge temperature and monthly data logging on TeamNet Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Use of a clinical computer system

Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable Use of a clinical computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)