Job responsibilities

Key Areas of Responsibilities:

Key Relationships:

Facilities Site Manager

Facilities Management Assistants (FMAs)

Senior Managers within the Trust

Hard FM Contractor

Modern Matrons

Infection and Prevention Control Leads

Estates/Facilities Managers

Service Users and Carers

General Contractors

Managerial/Leadership:

To assist the Facilities Site Manager in the day to day smooth running of the Soft FM Service including portering, cleaning, catering and linen duties. To achieve safe service delivery in; waste management, fire safety and all aspects of Health and Safety

To be responsible for effective communication to all site occupiers and to minimise disruption to services.

To work closely with the Hard FM Contractor and their support staff to deliver effective and efficient operational processes in connection with the smooth running of the premises.

To support the line manager in achieving a balanced budget.

To work closely with and be the first contact with all external suppliers, in relation to the effective delivery of Soft FM services.

To support the Facilities Site Manager in ensuring that the grounds and gardens are clean at all times.

To undertake all necessary and appropriate Performance Appraisal Development Reviews in a timely and effective manner, in accordance with Trust guidelines.

To have awareness and knowledge of the latest Health and Safety requirements in connection with the management of an NHS inpatient site and to apply the knowledge in relation to all Soft FM Services.

Assist the Facilities Site Manager in the delivery of departmental and Trust goals and objectives, as they relate to Soft FM Services.

Organisational:

To ensure all equipment is kept in a secure, operable and clean condition at all times, reporting and addressing hazards.

To report adverse incidents in line with operational procedures.

To ensure stock levels for all Soft FM requirements are sufficient to meet the needs of the service.

To work closely with and be the first contact with all external suppliers, in relation to the effective delivery of Soft FM services.

Manage the provision of Personal Protective Equipment for all staff ensuring adequate replacing of same as appropriate and required.

To ensure that all cleaning schedules are kept up to date and readily accessible.

To assist the Facilities Site Manager in the implementation of business continuity plans to ensure safe and effective Soft FM service delivery.

To maintain systems that ensure that catering is delivered safely an in accordance with statutory requirements.

To monitor and manage performance and attendance in accordance with Trust Policies.

To manage a team of staff, prioritising and allocating work as appropriateincluding monitoring.

To assist in the process of recruitment and selection of Soft FM Staff and ensuring they attend Trust and local induction programmes.

To ensure that the accurate recording and input of shifts and rosters workedby staff is completed as appropriate, ensuring that staff work flexibly acrossall service areas.

Ensure that all staff attend training and are kept up to date with mandatory and local job specific training.

Qualifications

Essential

• Institute of Occupational Safety and Health (IOSH), Managing Safely or CIEH Level 3 Health and Safety or equivalent
• Chartered Institute of Environmental Health (CIEH) or equivalent Level 3 Food Hygiene Certificate

Desirable

• ECDL or equivalent
• NHS experience and training in safety, health, and catering, cleaning or estates responsibilities
• Recognised Supervisory Management qualification (ILM Level 3 or above)

Knowledge

Essential

• Knowledge and practical application of food safety to include HACCP principles
• Understanding of current NHS standards and their implications for the department
• Experience of working in the NHS in a supervisory role.

Skills

Essential

• Ability to manage staff, function as the leader of a group and support the management objectives of the department and trust
• Excellent IT skills
• A team player with excellent interpersonal skills
• Ability to work on own initiative
• Motivational Skills
• Problem solving skills
• Tact and diplomacy skills
• Previous experience of supervising a team.
• Is flexible and has a positive approach to management and meeting the needs of service users.
• To be able to implement catering and hospital Policies.
• Willingness to be trained and offer on the job assistance to new starters as required
• To support first line management tasks including disciplinary, sickness management, resource allocation.
• Will deliver the agreed tasks, assigned.
• Strong customer service belief

Desirable

• Engagement of service users/patients in facilities planning or reviews
• Has worked in a multi skilled and multi site facilities environment before

Experience

Desirable

• Experience of managing a group of staff

Other

Essential

• The ability to cascade training to others
• To be able to get around the Trust in a timely manner

Experience

Essential

• Experience of working in Soft FM services
• Evidence of Budget Management

Desirable

• Experience of working in the NHS in a supervisory role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).