Job summary

Patient Pathway Coordinator Band 4 - Gynaecology

Are you an experienced and motivated individual with a passion for improving patient care and pathway management? We're looking for a Patient Pathway Coordinator to join our dynamic team within the Gynaecology department.

In this pivotal role, you will work closely with the Assistant Specialty Manager to enhance the efficiency and effectiveness of patient pathways. This includes proactively managing Patient Tracking Lists (PTLs), addressing Lost to Follow-Up (LTFU) cases, and ensuring timely capture of clinical outcomes.

What we're looking for:

Strong knowledge of RTT (Referral to Treatment) and pathway management

Excellent communication and problem-solving skills

Proven ability to manage competing priorities in a fast-paced environment

Apply now and be part of something special.

Main duties of the job

To provide a full range of medical secretarial assistance to consultants and their team. Manage own workload, demonstrate efficient organisation and oversee the smooth effective operation of the office. To work autonomously within a team, providing full organisational support to the consultant's practice and their team. To ensure procedures and working practices are in place so that the specialty and Trust can deliver a service that meets the standards and targets that have been set. To provide a considerate, patient focussed service in all dealings with patients and with staff around the hospital and throughout the whole system.

To provide a full range of administrative assistance to specialist Consultants and nurses within the Gynaecology department. The patient pathway coordinator will be required to manage their own workload, demonstrate efficient organisation and oversee the smooth effective coordination of the office. To work collaboratively within the team to deliver a service, that meets Trust standards and outstanding patient care.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,812 to £32,715 a year per annum pro rata (inc HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-TM-EMF21287-B4

Job locations

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

United Kingdom

Job description

Job responsibilities

To cover administrative and secretarial responsibilities for the department. To support the Consultants and nurses with a range of responsibilities within the Gynaecology department to provide a safe, efficient and caring patient pathway.

Job description Job responsibilities To cover administrative and secretarial responsibilities for the department. To support the Consultants and nurses with a range of responsibilities within the Gynaecology department to provide a safe, efficient and caring patient pathway.

Person Specification

Qualifications

Essential

• Good general standard of education to GCSE level or equivalent including English
• RSA II or equivalent in word processing/audio typing RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent

Skills and Knowledge

Essential

• Excellent verbal communication and interpersonal skills
• Excellent telephone manner
• Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work (*)
• Excellent spelling and grammar
• To have an understanding or be willing to learn the departments patient pathway

Desirable

• Working knowledge of a range of software packages e.g. Microsoft Word, Excel, Access and PowerPoint, and locally used data bases

Experience

Essential

• Experience of working in busy environment
• Experience of dealing with the general public
• Awareness and understanding of NHS pressures
• Experience of working in a large complex organisation and a multidisciplinary environment

Desirable

• Experience in a medical environment
• Experience in using patient administration systems (I.E. Cerner, Dictate IT, ICE etc.)

Person Specification Qualifications Essential Good general standard of education to GCSE level or equivalent including English RSA II or equivalent in word processing/audio typing RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent Skills and Knowledge Essential Excellent verbal communication and interpersonal skills Excellent telephone manner Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work (*) Excellent spelling and grammar To have an understanding or be willing to learn the departments patient pathway Desirable Working knowledge of a range of software packages e.g. Microsoft Word, Excel, Access and PowerPoint, and locally used data bases Experience Essential Experience of working in busy environment Experience of dealing with the general public Awareness and understanding of NHS pressures Experience of working in a large complex organisation and a multidisciplinary environment Desirable Experience in a medical environment Experience in using patient administration systems (I.E. Cerner, Dictate IT, ICE etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)