Job summary

West London Children's Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. ThisAssistantServiceManager postis responsible forsupporting these directoratesto deliver high-quality and efficient surgical careat our West Middlesex Hospitalcampus.

This role will work in partnership withthe rest of the WLCH operational team, and specifically the Service Manager, to deliver an effectiveserviceinPaediatric Outpatient andensure high quality patient care and experience.

Main duties of the job

The Assistant Service Manager will;

Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision makingBe responsible for the delivery of high quality and efficient patient services in Paediatric theatresBe accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisationSupport the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.

Some roles may require weekend shifts at multiple sites.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£45,953 to £54,254 a year Pro rata per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

289-WLCH-126

Job locations

West Middlesex Hospital

London Road, Isleworth

London

TW7 6AF

United Kingdom

Job description

Job responsibilities

The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.

For a detailed description of all duties, please refer to the attached job description.

Job description Job responsibilities The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs. For a detailed description of all duties, please refer to the attached job description.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
• Evidence of on-going development

Experience

Essential

• Management experience - significant operational experience at a management level within an NHS Trust
• In-depth understanding of NHS national access targets/ national theatre KPIs
• Proven experience of service development and change management
• Experience of working on and leading projects
• Experience of managing medical staff and/medical issues

Desirable

• Experience of theatre scheduling process and working on theatre productivity projects
• Experience of managing complaints and improving patient experience

Skills

Essential

• Excellent communication skills, written and oral
• Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
• Strong people management skills
• Ability to plan, manage and achieve business and personal objectives
• Excellent computer skills including Microsoft Office and NHS EPRs
• Able to deal with conflict management and problem solving

Desirable

• Knowledge of specific EPR and IT systems used across WLCH
• Knowledge of, or experience working in, Paediatric services

Personal Qualities

Essential

• Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload
• Show initiative and the ability to plan and deliver work to deadlines
• Ability to prioritise and delegate tasks
• Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative
• Commitment to continuous development of own leadership practice
• Commitment to develop a culture that promotes equality and diversity

Trust values

Essential

• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Person Specification Qualifications Essential Educated to degree level or equivalent experience Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services Evidence of on-going development Experience Essential Management experience - significant operational experience at a management level within an NHS Trust In-depth understanding of NHS national access targets/ national theatre KPIs Proven experience of service development and change management Experience of working on and leading projects Experience of managing medical staff and/medical issues Desirable Experience of theatre scheduling process and working on theatre productivity projects Experience of managing complaints and improving patient experience Skills Essential Excellent communication skills, written and oral Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience Strong people management skills Ability to plan, manage and achieve business and personal objectives Excellent computer skills including Microsoft Office and NHS EPRs Able to deal with conflict management and problem solving Desirable Knowledge of specific EPR and IT systems used across WLCH Knowledge of, or experience working in, Paediatric services Personal Qualities Essential Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload Show initiative and the ability to plan and deliver work to deadlines Ability to prioritise and delegate tasks Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative Commitment to continuous development of own leadership practice Commitment to develop a culture that promotes equality and diversity Trust values Essential Putting patients first Responsive to patients and staff Open and honest Unfailingly kind Determined to develop

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex Hospital

London Road, Isleworth

London

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

West Middlesex Hospital

London Road, Isleworth

London

TW7 6AF

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)