Job description

Job responsibilities

We currently have a receptionist vacancy; this is a busy and varied role, dealing with patients both face to face and on the telephone. Duties will also include general practice administration. You will need to ensure that you are organised and be patient focused. Ideally, you will have previously gained experience in Care Navigation within a General Practice environment.

The successful candidate will be required to provide excellent customer service skills and provide administration support to the Practice. You must be flexible and able to work additional hours as and when required to cover annual leave and other periods of absence to ensure the efficient and smooth running of the Practice.

Previous experience in General Practice is essential. You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and have gained experience of EMIS web. This post is subject to a Disclosure Barring Service check.

Person Specification

Experience

Essential

• Previous experience of working in a General Practice or similar environment and experience of Care Navigation.

Desirable

• Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively

Special Knowledge and Skills

Essential

• To be flexible and adaptable to a changing and busy working environment.
• Be able to care navigate patients to other services if required.
• Ensure all information is recorded and filed accurately on clinical system.
• Ability to work in a changing environment.
• Ability to prioritise workload to meet demands of the service

Desirable

• Demonstrable Experience of IT systems
• Demonstrable Experience of clinical systems
• EMIS Web /
• Docman

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent.

Desirable

• NVQ 1 to 2 in Customer Care.
• NVQ 1 to 2 in Administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE

United Kingdom

Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)