Job summary

To provide a comprehensive personal assistant/secretarial service in support of the ENT Department and associated medical team ensuring the provision of an efficient and reliable service.

Main duties of the job

• We are looking for an organised, motivated, and professionalPlastic Surgery Secretaryto join our busy Plastic Surgery Department. This is an excellent opportunity to support a dedicated clinical team while helping to deliver high-quality patient care. Main duties of the job Provide comprehensive secretarial and administrative support to Plastic Surgery consultants and the wider multidisciplinary team. Manage clinic appointments, waiting lists, and theatre schedules. Prepare, type, and distribute clinical correspondence using digital dictation. Answer telephone and email enquiries from patients, GPs, and healthcare professionals. Maintain accurate patient records in line with NHS policies and confidentiality requirements. Coordinate meetings, diaries, and clinic arrangements. Work closely with colleagues to ensure an efficient and patient-focused service.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year Per annum, pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

179-8310932-S

Job locations

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

Job description

Job responsibilities

Please see job description attached to view main duties and responsibility of role.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description Job responsibilities Please see job description attached to view main duties and responsibility of role. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be. We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are. Join us. What will you #BeKnown for?

Person Specification

Education and qualifications

Essential

• oRSA II Typing, Word or Equivalent
• oProven Computer literacy
• oGood Standard of General Education (including Maths and English)

Desirable

• Amspar certificate or diploma

Experience and knowledge

Essential

• oPrevious experience as P.A or Secretary

Desirable

• oPrevious NHS experience or related environment
• oAudio Typist
• oMedical Terminology
• oSome customer care experience

Skills and Abilities

Essential

• oTouch Typing
• oMicrosoft Office
• oExcel Skills
• oAccurate Key Board Skills
• oAble to demonstrate skills that ensure tasks are completed accurately and within a given timeframe.

Desirable

• oKnowledge of the Hospital Administration System
• oAudio Typing
• oUnderstanding of Databases

Personal Qualities

Essential

• oClear and precise communication skills
• oGood telephone manner
• oCalm under pressure
• oAble to meet deadlines
• oGood interpersonal skills
• oGood organisational skills
• oFriendly and helpful manner
• oCaring attitude
• oAttention to detail
• oAbility to work on own initiative or part of a team
• oFlexible approach to working hours and duties
• oAble to demonstrate an understanding of issues relating to confidentiality
• Proven record of good timekeeping and attendance

Person Specification Education and qualifications Essential oRSA II Typing, Word or Equivalent oProven Computer literacy oGood Standard of General Education (including Maths and English) Desirable Amspar certificate or diploma Experience and knowledge Essential oPrevious experience as P.A or Secretary Desirable oPrevious NHS experience or related environment oAudio Typist oMedical Terminology oSome customer care experience Skills and Abilities Essential oTouch Typing oMicrosoft Office oExcel Skills oAccurate Key Board Skills oAble to demonstrate skills that ensure tasks are completed accurately and within a given timeframe. Desirable oKnowledge of the Hospital Administration System oAudio Typing oUnderstanding of Databases Personal Qualities Essential oClear and precise communication skills oGood telephone manner oCalm under pressure oAble to meet deadlines oGood interpersonal skills oGood organisational skills oFriendly and helpful manner oCaring attitude oAttention to detail oAbility to work on own initiative or part of a team oFlexible approach to working hours and duties oAble to demonstrate an understanding of issues relating to confidentiality Proven record of good timekeeping and attendance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ

United Kingdom

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)