Job summary

We are looking for 2 Recepetionists to join our team. Working 16.5 hours per week, shifts will vary from mornings and afternoons.

MUST HAVE GP & EMIS EXPERIENCE.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Main duties of the job

• Welcome patients and visitors in a professional, friendly, and courteous manner.
• Answer telephone calls promptly, deal with enquiries, take messages, and direct calls to the appropriate staff.
• Book, amend, and cancel appointments in accordance with practice procedures.
• Register new patients and update patient records, ensuring information is accurate and up to date.
• Manage patient enquiries face-to-face, by telephone, and via online communication systems.
• Handle confidential patient information in accordance with GDPR, confidentiality requirements, and practice policies.
• Process repeat prescription requests in line with practice procedures
• Liaise with GPs, nurses, healthcare professionals, and other members of the practice team to support the smooth running of the surgery.
• Signpost patients to appropriate services and healthcare professionals, following practice protocols.
• Deal with sensitive situations and patient complaints calmly, professionally, and with empathy.
• Follow practice policies and procedures relating to safeguarding, health and safety, infection prevention, and information governance.
• Maintain a clean, tidy, and welcoming reception area.
• Undertake any other reasonable duties to support the effective day-to-day running of the practice.

About us

We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.