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Clerical Officer/Receptionist
Sheffield Teaching Hospitals NHS Foundation Trust View all jobs
Posted 18 day(s) ago
Reference: 2425442
Job summary
An exciting and challenging opportunity has arisen for an enthusiastic individual to join our Diabetes and Endocrinology Outpatient tea,
The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within Diabetes and Endocrinology.
They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone.
They will work closely with our medical secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients.
Main duties of the job
To deliver a high-quality service by providing effective and efficient patient focused appointment bookings, a medical records function, clinic preparation and clinic reception for the patients attending.
The post holder with liaise with patients, other hospital staff and deal with enquiries from outside the hospital to help ensure the delivery of an efficient service to all users. They will be required to have a firm understanding of the need for confidentiality and to consider and maintain this confidentiality at all times.
To undertake reception duties and receive patients in a pleasant, tactful and understanding manner and accurately record all data fields on CONNECT. To be able to work under pressure, coping and adapting to different situations as they arise.
This vacancy is advertised on a fixed term contract basis for the maximum period of 22 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Details
Date posted
14 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year PA/ Pro rata for part time staff
Contract
Fixed term
Duration
22 months
Working pattern
Part-time
Reference number
190-1981-DIR-S
Job locations
Sheffield Teaching Hospitals
Glossop Road
Sheffield
S10 2JF
United Kingdom
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GSCE at Grade C/4 in English and Maths(or equivalent qualifications) or equivalent experience
Desirable
- NVQ level II in Business Administration/ Customer Service/IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable
- Relevant experience within the NHS
Further Training
Essential
- Knowledge of/ experience of using information and/or customer service systems.
- Working knowledge of Microsoft office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of Data protection issues and the ability to maintain confidentiality.
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill.
- Ability to prioritise and work to strict/conflicting deadlines.
- On-going commitment to personal development.
Person Specification
Education and Qualifications
Essential
- GSCE at Grade C/4 in English and Maths(or equivalent qualifications) or equivalent experience
Desirable
- NVQ level II in Business Administration/ Customer Service/IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable
- Relevant experience within the NHS
Further Training
Essential
- Knowledge of/ experience of using information and/or customer service systems.
- Working knowledge of Microsoft office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of Data protection issues and the ability to maintain confidentiality.
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill.
- Ability to prioritise and work to strict/conflicting deadlines.
- On-going commitment to personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Sheffield Teaching Hospitals
Glossop Road
Sheffield
S10 2JF
United Kingdom
Employer's website
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Sheffield Teaching Hospitals
Glossop Road
Sheffield
S10 2JF
United Kingdom