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Outpatient Receptionist
East Kent Hospitals University NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2426508
Job summary
An exciting opportunity has arisen within the Outpatient Reception team to be based at William Harvey Hospital, Ashford.
Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.
The successful applicants will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
Main duties of the job
This post may support one or more team(s) (these could be Medical or non Medical staff). The focus of this role will include front line contact with members of the public, keyboard skills, data inputting and frequent use of display screen equipment.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Details
Date posted
14 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
344-0219DCB-B
Job locations
William Harvey Hospital
Kennington Road, Willesborough
Ashford
TN24 0LZ
United Kingdom
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have any further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have any further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Other
Essential
- To be aware of and adhere to the Trust's Values and Behaviours
Personal & PRofessional Attributes
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of having been part of a team.
Desirable
- Relevant previous NHS experience.
- Previous experience of working within a busy environment.
Skills & Experience
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Standard/good keyboard skills
- Ability to interact with colleagues and other stakeholders courteously
- Good interpersonal skills
- Accuracy - pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines.
Desirable
- Experience of working in a customer service environment
- Able to multi-task in a fast-paced environment
Governance
Essential
- To adhere to Governance within the Trust to report as per Trust Guidelines
Desirable
- Knowledge of Datix reporting
Qualifications
Essential
- Basic numeracy & literacy
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
- Customer services training.
- Has gained or is willing to work towards NVQ 2 training
Person Specification
Other
Essential
- To be aware of and adhere to the Trust's Values and Behaviours
Personal & PRofessional Attributes
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of having been part of a team.
Desirable
- Relevant previous NHS experience.
- Previous experience of working within a busy environment.
Skills & Experience
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Standard/good keyboard skills
- Ability to interact with colleagues and other stakeholders courteously
- Good interpersonal skills
- Accuracy - pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines.
Desirable
- Experience of working in a customer service environment
- Able to multi-task in a fast-paced environment
Governance
Essential
- To adhere to Governance within the Trust to report as per Trust Guidelines
Desirable
- Knowledge of Datix reporting
Qualifications
Essential
- Basic numeracy & literacy
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
- Customer services training.
- Has gained or is willing to work towards NVQ 2 training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Kennington Road, Willesborough
Ashford
TN24 0LZ
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Kennington Road, Willesborough
Ashford
TN24 0LZ
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)