Job summary

Band 3 Business Support Administrator - Unscheduled Care Coordination Hub (UCCH)

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Administrative to join the newly commissioned Unscheduled Care Coordination Hub (UCCH) at Wirral University Teaching Hospital.

The UCCH is a new and innovative service designed to transform the way urgent community referrals are managed across the region. By centralising and standardising referrals from Northwest Ambulance Service (NWAS) and other healthcare partners, the Hub plays a vital role in supporting patients to access the most appropriate services quickly and efficiently, helping to reduce unnecessary hospital attendances and improve patient experience.

As a key member of the UCCH team, you will provide comprehensive administrative and coordination support to ensure the smooth and effective operation of the Hub. Working alongside clinical teams, Urgent Community Response services and system partners across Wirral, West Cheshire, East Cheshire and Warrington

The role requires excellent organisational skills, attention to detail and the ability to work in a fast-paced environment where priorities can change throughout the day.

This is a fantastic opportunity to be part of a brand-new service that is shaping the future of urgent and community care.

Main duties of the job

To provide administrative support to the Directorate Management Team, collecting and recording patient data to support the team in managing activity within the Directorate.

To ensure that administrative and clerical duties are completed accurately and in a timely manner to help support the directorate meet key performance indicators.Working with clinical and operational management teams to ensure accurate data collection, collation and supporting the team to prepare reports and papers.To comply with confidentiality and data protection policies.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.