Job summary

Our Digital Care Team plays an important role in helping patients navigate their healthcare journey through our digital services. As a Digital Care Advisor, you will be a key point of contact for patients, reviewing online requests and ensuring they are directed to the appropriate team, clinician or service.

You will review and process digital forms, manage tasks and document workflows, arrange appointments in line with practice procedures and maintain accurate patient records. You will work closely with our Dashboard GP and wider clinical and non-clinical teams to support the safe and efficient delivery of patient care.

Main duties of the job

The role also involves responding to healthcare professional enquiries, managing NHS 111 appointment bookings and processing requests through systems including SystmOne and SystmConnect.

If you are looking for a rewarding and fast-paced role where you can make a real difference while being part of a friendly and supportive team, this could be the perfect opportunity for you.

About us

At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering care with compassion, professionalism and integrity. We support a growing population of more than 22,500 patients across our three surgeries:

• Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
• Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
• Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG

As a research and GP training practice, we are committed to continuous improvement and delivering high-quality care to our patients and their families. We aim to foster a culture of compassion, kindness and professionalism and actively support the personal and professional development of our team.

Our staff work collaboratively across clinical, digital, administrative and patient-facing services. By joining The Humbleyard Practice, you will become part of a supportive multidisciplinary team focused on improving patients experiences and ensuring they receive the right support at the right time.

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

30066

Job locations

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

United Kingdom

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• We are looking for a friendly, organised and compassionate person who communicates clearly and remains calm under pressure. You will need to be able to manage competing priorities, work accurately and use your initiative while maintaining strict confidentiality.
• Strong IT skills are essential, along with experience of working with the public in a reception, call-centre or other customer-facing environment. Experience using databases is also required.
• You will be reliable, adaptable and comfortable working both independently and as part of a busy team. Full training and ongoing support will be provided.

Desirable

• Familiarity with SystmOne, SystmConnect, Microsoft Office 365 or working within a GP practice or healthcare organisation would be advantageous.

Person Specification Experience Essential We are looking for a friendly, organised and compassionate person who communicates clearly and remains calm under pressure. You will need to be able to manage competing priorities, work accurately and use your initiative while maintaining strict confidentiality. Strong IT skills are essential, along with experience of working with the public in a reception, call-centre or other customer-facing environment. Experience using databases is also required. You will be reliable, adaptable and comfortable working both independently and as part of a busy team. Full training and ongoing support will be provided. Desirable Familiarity with SystmOne, SystmConnect, Microsoft Office 365 or working within a GP practice or healthcare organisation would be advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)