Job summary

You will a valuable member of the small ward clerk team, assisting with the smooth running of the department. You will be responsible for covering all ward clerk duties on the Children's ward areas and the Neonatal Unit and ensuring administrative tasks are completed accurately and in a timely, efficient manner.

We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment.

You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This role is the first point of contact so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.

The current working pattern is across Monday - Friday, between the hours of 08:00 - 17:00 with a view to including evening and weekend work in the future.

We also have secondment/fixed term post for 30 hours per week until 31st March 2027

The post can close earlier if sufficient amount of applications received.

Main duties of the job

You will be responsible for:

• Effective communication with colleagues, carers, visitors to the ward in a professional manner, responding to a diverse range of enquires.

• Ensuring enquiries are managed effectively with the appropriate support to enable an effective outcome.
• Ensuring effective communication with the nursing team and multi-disciplinary team (MDT), to allow for effective MDT working and prompt decision making
• Initially responding to concerns where necessary and escalating these to the appropriate member of staff where required
• Ensuring there are processes in place to remind staff to carry out actions/tasks that are time specific. (For example, contacting internal/external teams or checking medication has been requested and arrived in preparation for discharge)
• Being able to contact MDT members directly to answer queries and resolve issues

• Ensuring empathetic communication with patients and their visitors where they are acutely unwell or at end of life care. This includes visitors feel supported and have access to an area to wait while awaiting the MDT.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A