Job summary

Are you looking for a new and exciting opportunity to join our Single Point of Access Care Coordination Urgent Care Team, which is fast paced and every day is different!

In this role, you will deliver high-quality, person-centred care in a fast-paced and rewarding environment, working alongside a dedicated multidisciplinary team. At Somerset NHS, we are committed to supporting your development through ongoing learning opportunities, mentorship, and career progression.

We value kindness, respect and teamwork, and are proud to create an inclusive workplace where everyone can thrive, feel supported, and bring their whole self to work. If you are passionate about delivering excellent care and improving patient outcomes, we would love to hear from you.

There is an expectation that hours are worked flexibly over a rota basis, to cover the service hours, which are 7 days a week 0800-2030 including bank holidays.Informal visits/chats always welcome - contact us today to discuss the position in more detail or organise for you to come and visit!

Main duties of the job

The post holder will need to be able to multitask to a high level, under pressure and during difficult conversations. This is an office based role within a fast paced call centre, with a main aim of linking with other Community Services within Somerset Foundation Trust and other organisations.

Please see Job Description for more information.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.