Job summary

Please be aware that this role is NOT eligible for Sponsorship

If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship

To work as part of the Adult Community Mental Health Service and provide a comprehensive administrative support service to clinical and operational teams.

The post holder will undertake a wide range of administrative activities to support effective service delivery, including correspondence, data management, meeting administration, electronic record maintenance and coordination of team administrative processes.

The post holder will work independently, using initiative and judgement to prioritise workloads, meet deadlines and respond to changing service demands. The role requires a high degree of confidentiality, accuracy and attention to detail, together with effective organisational and communication skills.

The post holder will support the efficient operation of services through close liaison with clinicians, managers, service users, carers and external agencies and will contribute to the continuous improvement of administrative systems and processes.

Main duties of the job

Provide comprehensive administrative support to clinical and operational teams.

Accurately record, maintain and update information on EPR and other Trust systems.

Prepare and distribute routine and confidential correspondence, reports and service documents.

Manage electronic and paper records in line with Trust procedures and information governance requirements.

Support diary management, shared inboxes and enquiries, escalating issues appropriately.

Act as a professional contact for staff, service users, carers and external agencies.

Organise meetings, including agendas, papers, venues, attendance, minutes and action tracking.

Support audits, data collection and reporting by gathering, checking and presenting information.

Manage and prioritise routine and non-routine tasks independently, using initiative and judgement.

Provide cover during absences or increased demand.

Maintain and improve administrative systems and processes.

Maintain confidentiality, comply with Trust policies and complete required training.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.