Job summary

Are you a tenacious, confident, and flexible person, with excellent organisational, engagement, and communication skills, who can work autonomously and as part of a creative and motivated team? If you are, we would really like to hear from you!

This post is based at North Walsham Community Centre, it is full time working Monday to Friday 0830 - 1630 - a total of 37.5hrs per week. This is a new post created to support and work closely with the Tissue Viability Team in the South Place providing and assisting with all aspects of general administration tasks.

Interviews will be held on Teams

Main duties of the job

The post holder will provide comprehensive administrative support to the TissueViability and Skin Integrity Service, ensuring the efficient coordination of clinical andoperational activities. The role will support the delivery of high-quality patient carethrough the effective management of patient appointments, clinical administrationand equipment processes.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Details

Date posted

16 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

839-8369925-JH

Job locations

North Walsham Community Centre

New Road

North Walsham

NR28 9DE

United Kingdom

Job description

Job responsibilities

To self-manage and prioritise a number of administrative and clerical duties which are generated by the team. These will include; General administrative duties will include photocopying, mail management,filing, archiving, typing letters, managing team members diaries andschedules, arranging meetings, taking of minutes at case meetings and teammeetings. Coordinate the booking, cancellation and rescheduling of appointments for LegUlcer Clinics and other associated services. Maintain and manage clinic schedules, ensuring optimum utilisation of cliniccapacity. Create, maintain and monitor patient waiting lists and escalate any concernsregarding delays in access to services.Tissue Viability Specialist NurseTissue Viability Occupational Therapist Process requests for Integrated Community Equipment Service (ICES)equipment, ensuring requests are accurate, authorised and submitted withinagreed timescales. Create and maintain equipment call-back, collection and replacement lists,ensuring equipment is tracked and managed effectively. Liaise with ICES providers, patients, carers, clinical staff and external agenciesregarding equipment orders, deliveries, collections and queries. Monitor service inboxes and telephone enquiries, responding appropriately orforwarding to the relevant clinician or manager. Produce routine reports, activity data and audits as requested by service leads. Support the service in meeting organisational targets, quality standards andreporting requirements. Ensure compliance with Trust policies, information governance requirementsand data protection legislation. Participate in service improvement initiatives and identify opportunities toenhance administrative processes and patient experience. Managing the information leaflets being issued by the team in regards to changes and amendments which may impact on patient experience. Using initiative, identify and suggest where there maybe improvements in the productivity and quality of the procedures and practices which could improvedata

Job description Job responsibilities To self-manage and prioritise a number of administrative and clerical duties which are generated by the team. These will include; General administrative duties will include photocopying, mail management,filing, archiving, typing letters, managing team members diaries andschedules, arranging meetings, taking of minutes at case meetings and teammeetings. Coordinate the booking, cancellation and rescheduling of appointments for LegUlcer Clinics and other associated services. Maintain and manage clinic schedules, ensuring optimum utilisation of cliniccapacity. Create, maintain and monitor patient waiting lists and escalate any concernsregarding delays in access to services.Tissue Viability Specialist NurseTissue Viability Occupational Therapist Process requests for Integrated Community Equipment Service (ICES)equipment, ensuring requests are accurate, authorised and submitted withinagreed timescales. Create and maintain equipment call-back, collection and replacement lists,ensuring equipment is tracked and managed effectively. Liaise with ICES providers, patients, carers, clinical staff and external agenciesregarding equipment orders, deliveries, collections and queries. Monitor service inboxes and telephone enquiries, responding appropriately orforwarding to the relevant clinician or manager. Produce routine reports, activity data and audits as requested by service leads. Support the service in meeting organisational targets, quality standards andreporting requirements. Ensure compliance with Trust policies, information governance requirementsand data protection legislation. Participate in service improvement initiatives and identify opportunities toenhance administrative processes and patient experience. Managing the information leaflets being issued by the team in regards to changes and amendments which may impact on patient experience. Using initiative, identify and suggest where there maybe improvements in the productivity and quality of the procedures and practices which could improvedata

Person Specification

Qualifications

Essential

• Maths and English GCSE (Grade C or above), or equivalent

Desirable

• Relevant IT Qualification

Experience

Essential

• Proven administrative experience in a busy office environment
• Proven experience of working as part of a team as well as independently

Desirable

• Knowledge of the NHS
• Knowledge of NHS ordering systems
• Knowledge of NHS patient systems

Skills, Abilities and Knowledge

Essential

• Comprehensive working knowledge of Microsoft Office, especially, Word, Outlook, Access & Excel.
• Good keyboard/typing skills
• Excellent organisation skills with and eye for detail and confidence to question quality
• Able to prioritise and organise own workload without direct supervision
• Able to meet deadlines effectively and promptly.
• Excellent communication and interpersonal skills i.e. communication, listening and empathising.

Desirable

• Experience of working with the general public.
• Enhanced IT Skills
• Planning Skills
• Customer care skills

Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Articulate, calm and polite.
• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Tact and diplomacy

Other

Essential

• Flexible attitude and approach to work to meet Patient/Service needs.
• Able to make own transport arrangements to meet the needs of the service
• Willingness to cover in other geographical locations

Person Specification Qualifications Essential Maths and English GCSE (Grade C or above), or equivalent Desirable Relevant IT Qualification Experience Essential Proven administrative experience in a busy office environment Proven experience of working as part of a team as well as independently Desirable Knowledge of the NHS Knowledge of NHS ordering systems Knowledge of NHS patient systems Skills, Abilities and Knowledge Essential Comprehensive working knowledge of Microsoft Office, especially, Word, Outlook, Access & Excel. Good keyboard/typing skills Excellent organisation skills with and eye for detail and confidence to question quality Able to prioritise and organise own workload without direct supervision Able to meet deadlines effectively and promptly. Excellent communication and interpersonal skills i.e. communication, listening and empathising. Desirable Experience of working with the general public. Enhanced IT Skills Planning Skills Customer care skills Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework) Essential Articulate, calm and polite. Enthusiastic and motivated Committed to providing the best possible service to patients Tact and diplomacy Other Essential Flexible attitude and approach to work to meet Patient/Service needs. Able to make own transport arrangements to meet the needs of the service Willingness to cover in other geographical locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

North Walsham Community Centre

New Road

North Walsham

NR28 9DE

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

North Walsham Community Centre

New Road

North Walsham

NR28 9DE

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)