Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE:

Reporting Officer

LINE MANAGER:

Operations Manager

HOURS:

30 hours per week

LOCATION:

Jenner Practice / Laurence House

About us

One Health Lewisham (OHL) is the integrated community provider working across SEL, delivering a variety of innovative services for patients supporting practices and PCNs. We are a forward-thinking innovation partner, striving to develop streamlined and transformative pathways which support the wider integrated care system. We are passionate about our mission to provide the best possible care for our patients, and we work hard to support and develop our team to strive for excellence.

We are a fast-growing organisation, providing a range of services which are fully integrated into primary care. We deliver specialist support to some of the most complex patients in the system through our Special Allocation Service contract across all boroughs in South-East London and North-East London ICSs, as well as the Enhanced Care Home Service in Lambeth. We also provide a range of services across Lewisham:

• NHS Health Checks Programme;
• Home Visiting Service, led by our experienced team of paramedics;
• High Intensity User Service;
• Enhanced Care Home Service Lewisham;
• Digital Transformation (Change Management and embedding digital technologies and pathways across our services);
• Population Health improvement services, e.g., Vaccination uptake, LTC reviews, HIV screening etc.;
• Long Covid Service - we are a local pioneer in developing this service in the community for our local populations;
• Weight loss - Tirzepatide pilot (Mounjaro weight loss injection).

Job Summary:

The Reporting Officer will support the operational and reporting functions of OHL. You will be responsible for maintaining data integrity, producing clear and reliable reports, and supporting administrative processes. Your work will directly support managers and clinical staff, helping to improve service delivery through accurate reporting and efficient data handling.

Job Responsibilities:

• Perform accurate data entry and data cleaning to ensure consistency across systems
• Build and maintain Excel-based reports using pivot tables, formulas (e.g., IF, VLOOKUP), filters, and visual charts
• Assist in the production and distribution of regular performance and operational reports
• Data Collection & Analysis: Gathering and consolidating data from various sources for reporting purposes
• Data Management: Maintaining and updating data within reporting databases and ensuring data accuracy and integrity
• Conduct searches and extract data from EMIS or similar cloud-based platforms
• Collaboration: Working with different units and teams to gather information and ensure the effective dissemination of reports
• Work independently while proactively seeking clarification when needed
• Support general administrative tasks to ensure smooth service operations
• Compliance: Ensuring reports adhere to relevant regulatory standards

Observe all policies relating to health and safety, confidentiality and data protection, equality and diversity. All applicable policies are available in the Employee Handbook, which will be shared prior to starting employment.

Person Specification

Other

Essential

• Flexibility of working hours/ able to work at the desired time

Desirable

• Experience of Primary Care

Experience

Essential

• Proficient in Microsoft Excel, including advanced formulas, pivot tables, and data visualization
• Comfortable with routine reporting and data entry tasks
• Clear and confident communicator with the ability to ask the right questions
• Experience with EMIS or similar data/reporting systems is desirable
• Demonstrated ability to prioritise workload and manage conflicting demands
• Experience using PowerBI to produce dashboards

Desirable

• Worked in a A&E setting with knowledge of ED processes

Qualities and Attributes

Essential

• Ability to build trust, respect, and co-operation quickly
• Professional courage, integrity, and diplomacy
• Self-awareness
• Ability to work independently as well as part of a team
• Enthusiastic and self-motivated
• Ability to work as part of a team and on own initiative
• Ability to work under pressure
• Ability to remain professional at all times
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Able to work in a changing environment

Knowledge and Skills

Essential

• Interpersonal skills to include concise and effective verbal and written communication
• Organisational skills, ability to prioritise and manage day
• Logical, ability to problem solve
• IT skills
• Ability to critically appraise own performance
• Strong attention to detail and commitment to data accuracy
• Use of initiative to ensure smooth running of the service.

Desirable

• Experience of using medical terminology
• Confident with different IT software and applications
• Experience working with digital health IT
• Experience working with IT in sectors outside of healthcare

Qualifications

Essential

• GCSE or equivalent qualification in English and Mathematics.
• Experience of Microsoft Office software Word/Power point/Excel data entry knowledge

Desirable

• Language skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Health Lewisham

Address

The Jenner Practice

Jenner Health Centre

201-203 Stanstead Road

LONDON

SE23 1HU

United Kingdom

Employer's website

https://onehealthlewisham.co.uk/ (Opens in a new tab)